Front Desk Representative

1 week ago


Sun City Center, United States Florida Orthopaedic Institute Full time
Key Responsibilities:
  • Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
  • Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
  • Informing patients of any delays in clinic/wait times.
  • Providing patient with the intake tablet and instructions on how to use the tablet.
  • Assist patients having difficulty using the tablet.
  • Ensuring the patients have completed all the required intake information.
  • Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
  • Verifying a valid authorization is present in the patients account in Athena.
  • Ensuring the patients insurance benefits have been verified within the past 90 days.
  • Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
  • Inform patients of credit card on file process and obtain signed agreements.
  • Begin check in process in Athena.
  • Print any financial agreements or advanced beneficiary notices and obtain patients signature.
  • Upload any outside patients imaging cds into Medview PACs system.
  • Preparing all paperwork for next days clinic.
  • Schedule patients follow up appointments
  • Complete end of day batches.
  • Process any required disability form payments.
  • Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
  • Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
  • Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
  • All other duties as assigned.

About You:
  • High School Diploma
  • 2 years experience in a medical environment
  • Intermediate data entry skills
  • Excellent customer service and communication skills.
  • Must be organized and able to multitask

We'd Love It If You Also Had:
  • 2 years experience in Ortho
  • Athena EMR experience
  • Spanish Bi-Lingual a Plus
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