Front Desk Representative

3 days ago


Jersey City, United States Angela Scribe Full time

Job Title: Front Desk Representative

Location: Jersey City, NJ
Department: Customer Service
Reports To: Front Desk Supervisor

Job Summary:

We are seeking a friendly, professional, and organized Front Desk Representative to join our team. The ideal candidate will be the first point of contact for visitors, clients, and employees, ensuring a positive and efficient experience. As a Front Desk Representative, you will manage daily administrative tasks, answer phone calls, greet visitors, handle inquiries, and support various office functions.

Key Responsibilities:
  • Greet and welcome visitors in a professional and friendly manner.
  • Provide information about the company and its services to clients and visitors.
  • Manage front desk and office supplies, ensuring availability and proper organization.
  • Maintain security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Assist with incoming and outgoing mail and deliveries.
  • Perform light clerical duties such as filing, scanning, and organizing documents.
  • Respond to emails and other communication from clients, staff, or vendors.
  • Ensure the front desk area is clean, organized, and welcoming at all times.
  • Handle customer complaints or concerns promptly and professionally, escalating to the appropriate department as needed.
  • Assist with special projects and other administrative tasks as required.
Required Qualifications:
  • High school diploma or equivalent required; additional qualifications in office administration or customer service are a plus.
  • Strong communication and interpersonal skills, with the ability to interact effectively with all levels of staff and visitors.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., phones, fax machines, copiers).
  • Ability to remain calm and efficient in a fast-paced environment.
  • Strong attention to detail and problem-solving skills.


Job Posted by ApplicantPro
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