Front Desk Guest Services Representative

1 day ago


Union City, United States Houser Creek Hospitality, LLC Full time
Job DescriptionJob Description

Guest Services Representative (Front Desk) - Night Audit


We are seeking strong-minded, customer service-driven individuals to join our team at the Front Desk. As a front desk agent, you are the first & last point of contact for all guests. You are responsible for welcoming the guests & setting the tone for their stay. As well as, leaving a great lasting impression as they depart.

Compensation:

$11 - $13 hourly DOE

Responsibilities:

As a front desk agent, you will be responsible for, but not limited to:

  • Assisting guest with the process of checking in & out of their reservations.
  • Handling billing issues.
  • Troubleshooting & problem-solving.
  • Anticipating the guests' needs & expectations.
  • Communication any information related to groups or special events.
  • Assisting guests online, in person & over the phone.
  • Having a base knowledge of the surrounding area to better accommodate each guest for travel. food, etc.
Qualifications:
  • The ideal candidate for this Guest Services Representative - Night Audit position in Union City, TN, US should possess excellent verbal and written communication skills.
  • They must demonstrate the ability to thrive under pressure and effectively multitask in a fast-paced environment.
  • Being a collaborative team player who can work harmoniously with other departments to meet the business's demands is essential.
  • Flexibility in scheduling is required, as this role involves shifts during the day (7 am-3 pm), evening (3 pm-11 pm), and overnight for night audit (11 pm-7 am).
About Company

Houser Creek Hospitality, LLC owns and operates hotels and an events venue. We are local and have been involved in the Union City and Martin communities for decades. Employees have benefits such as insurance, vacation time, family memberships to a local park, IRA, hotel discounts when traveling, and more. The company strives to promote from within and offers brand and other appropriate job training.


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