Installation Coordinator

1 month ago

San Diego, United States Empire Today Full time

Are you ready to grow your career? Empire Today is looking for a Project Coordinator (Installation) to join our Installations team. The Project Coordinator is responsible for coordinating the installation process for in-home and business-to-business flooring installations.

We offer:

  • Health benefits.
  • 401K plan.
  • Paid time off and holiday pay.
  • Wellness program.
  • Incentive Plan.
  • Professional development & career advancement opportunities.
  • Lots of perks.

Responsibilities:

  • Assist the Installation Manager in locating and evaluating potential independent installation contractors.
  • Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and accountability.
  • Audit the paperwork for every installation job to ensure materials are available and the scope of work matches the sales proposal.
  • Contribute to the daily allocation of projects and follow every job to completion utilizing Empire Today systems.
  • Engage with Installation contractors who are onsite to resolve basic customer issues, troubleshoot technical questions, and address customer change order processing.
  • Discuss the scope and monetary and material impact of change orders with customers and gain approval to proceed-- securing payment for added scope from customers, updating paperwork, and facilitating payment processing.
  • Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
  • Perform periodic job-site visits at the direction of the Installation Manager to ensure customer satisfaction and identify any variance to industry installation standards.
  • Respond to customer concerns and provide excellent customer service during and after installation.
  • Collaborate with other departments to ensure successful project completion.
  • Assist with general warehouse duties including loading or unloading trucks, picking materials, preparing returns, and returning stock to bins.
  • Perform other functions as necessary or as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Valid driver’s license.
  • Strong computer systems skills including all Microsoft applications and order management software programs.
  • Bilingual fluency in English and Spanish preferred.
  • Proficient in the fundamentals of carpet and flooring installations.
  • Working knowledge of home improvement codes, permitting, and licensing requirements preferred.
  • Experience with material take-offs, additions, and estimating competency a plus.
  • Strong ability to effectively communicate in written, verbal, and presentation formats.
  • Strong problem solving and negotiation skills.
  • Team player and supports positive subcontractor rapport.
  • Ability to work in office and warehouse setting, some regular evenings, weekends, shifts, off site and/or with customers.
  • Ability to spend approximately 60% of time working in the office and warehouse on a computer which requires the ability to use a keyboard to enter data. 40% of time is spent in the field on job site visits and/or inspections.
  • Ability to drive to job sites/inspections.
  • Ability to sit for extended periods of time.
  • Ability to lift and/or move up to fifty pounds (i.e., installation materials and supplies, etc.).
  • Ability to move throughout the office and warehouse.
  • Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.

Why You’ll Love Empire

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture . We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

Visit to learn more.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Base pay is one part of our total rewards package . Starting pay may vary based on a number of factors, including but not limited to position offered, location, and the individuals’ knowledge, skills and ability. By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.

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