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Assistant General Manager

2 months ago

Little Rock, United States Makan Hospitality Management Full time

We are excited to be growing as a company and adding new team members to Team Makan. Makan Hospitality Management LLC owns and operates several hotels within Central Arkansas. We are looking for a customer service focused Assistant General Manager. An ideal candidate is an energetic team leader that thrives within a fast-paced and upbeat work environment. Detail-oriented, multi-tasking, and forward-thinking qualities are crucial for this position.


JOB REQUIREMENTS + RESPONSIBILITIES:

  • Must have experience and be able to execute all positions: in Housekeeping, Front Desk, Breakfast, and Front Office.
  • Must have knowledge and experience with GXP and MGS.
  • Ensure company team culture and core values are instilled within hotel
  • Conduct Leadership One-On-Ones with each Employee per Quarter
  • Oversee the operations of multiple departments
  • Oversee all guest satisfaction reviews and respond in a timely manner
  • Ensure daily rates are maximized while keeping occupancy high to continue strong revenue growth
  • Be cognizant of room availability on a daily basis to ensure all available rooms are listed as such to help maximize revenue
  • Check meeting room needs + setups for cleanliness and availability
  • Ensure that the EOS Shift Reports are completed fully and submitted daily
  • Monitor all no-show charges, credit card discrepancies and charge backs
  • Schedule Weekly Front Desk Shifts
  • Conduct at least one routine property walk per day to correct any safety hazards and to address cleanliness issues
  • Investigate, report, and coordinate all hotel accidents that are employee and guest related
  • Assist in the selection and continuous training of staff to provide high quality service to guests
  • Must have the ability to work various hours and shifts per week - with an average of 50 hours