Assistant General Manager

4 days ago


Little Rock, Arkansas, United States Joella's Hot Chicken Full time
Job Title: Assistant General Manager

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Emerald Hospitality Associates. As a key member of our management team, you will be responsible for providing leadership and direction to all associates, ensuring exceptional guest service, and driving business growth.

Key Responsibilities:
  • Provide direction and leadership to all associates, fostering a positive and inclusive work environment.
  • Ensure exceptional guest service by responding promptly and efficiently to inquiries, requests, and complaints.
  • Process all incoming and outgoing reservation and cancellation requests in a timely manner.
  • Assist guests during all aspects of their stay, including check-in and check-out.
  • Communicate with Housekeeping to ensure accurate room inventory and cleanliness.
  • Supervise the quality of cleanliness of all hotel areas, performing regular inspections and follow-up.
  • Manage inventory, purchasing, disbursement, and cost control for all housekeeping items.
  • Act as Manager on Duty, ensuring seamless hotel operations.
  • Partner with the General Manager to prepare bank deposits and manage expenses within approved budget constraints.
  • Coordinate the delivery of guest services by all hotel departments and outside businesses.
  • Assist the General Manager in managing the human resources function, including hiring, developing, and empowering associates.
Requirements:
  • High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
  • General knowledge of bookkeeping and auditing procedures required.
Perks and Benefits:

We offer a robust selection of perks and benefits, including:

  • Paid Time Off
  • Growth and Career Opportunities
  • Hotel Discounts
  • 401K
  • Health/Dental/Vision Insurance
  • Short-Term/Long-Term Disability
  • Flexible Spending Accounts
  • Health Savings Account
  • Pet Insurance
  • Dependent Tuition Benefits
  • EAP Program
  • Marketplace Discounts at various retailers

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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