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Assistant General Manager

2 months ago

Little Rock, Arkansas, United States Courtyard Little Rock West Full time
Job Summary

As the Assistant General Manager at Courtyard Little Rock West, you will play a crucial role in ensuring the efficient operation of the hotel and providing exceptional guest experiences. In the absence of the General Manager, you will supervise and support various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping. Your primary responsibilities will include:

Key Responsibilities
  • Supervise and Support Departments: Ensure the smooth operation of the hotel by supervising and supporting various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.
  • Revenue Generation: Assist the General Manager in revenue generation programs, including participating in sales efforts and meeting with on-site contacts for evening functions.
  • Employee Development: Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Guest Satisfaction: Create an environment where employees make empowered decisions to ensure guest satisfaction, and follow up on all empowerment successes and opportunities.
  • Financial Reports: Assist the General Manager with the creation of financial reports as required by the Corporate Office.
  • M.O.D. Coverage: Participate in required M.O.D. coverage as scheduled.
Requirements
  • Experience: At least 5 years of progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2-3 years of experience in a Rooms or F&B department at a hotel.
  • Supervisory Experience: Previous supervisory experience is required.
  • Technical Skills: Must be proficient in Windows Operating Systems and have the ability to evaluate and select among alternative courses of action quickly and accurately.
Benefits

Courtyard Little Rock West offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.