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Desktop Support Technician

3 months ago

North Richland Hills, United States Apex Systems Full time

The Desktop Support Technicians role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via incident tickets) in a timely and accurate fashion and provide end-user assistance where required.


Duration:

- 4+ month W2 contract

- Possibility of extensions

- No opportunity for FTE conversion


Location:

- Onsite position

- 5 days a week onsite at North Richland Hills office


Pay Rate:

- $20.00/hour starting rate


Job Overview/Responsibilities:

- Knowledge of computer software, operating systems, hardware, and networking

- Excellent verbal and written communication skills

- Good problem-solving and critical thinking skills

- Able to work in a team as well as independently

- Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives)

- Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices

- Troubleshoot Wi-Fi and VPN connection issues

- Time management and organizational skills

- Attention to detail

- Experienced in providing professional and courteous customer service


Job Qualifications and Skill Sets:

- Proficiency in programs such as Service Now, Active Directory, and Microsoft 365

- Associate degree or bachelors degree or higher in an IT-related field such as computer science, technical support, and information technology

- A+ certification for computer technology (a plus)

- Minimum of two years experience supporting end user desktop, laptop, operating systems or has served in a similar role in another IT-related position


Interview Process:

- 1 interview to hire