Desktop Support Specialist

2 weeks ago


Beverly Hills, California, United States Cynet Systems Full time
Job Description:

Job Summary:
Cynet Systems is seeking a skilled Desktop Support Technician to provide top-notch end-user support to our team. As a key member of our IT department, you will be responsible for installing, configuring, and troubleshooting desktops, laptops, mobile devices, and associated peripherals and software.

Key Responsibilities:
  • Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
  • Perform break-fix, desk-side support, IMACDs, data migration, refreshes, and other technical tasks.
  • Provide onsite technical assistance to end-users and identify potential issues that could impact their experience.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and follow up as needed.
  • Coordinate with vendors for provision of end-user support and perform end-user support-related security and controls tasks.
  • Collaborate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup and coordination with venue IT/AV contacts.
  • Support disaster recovery and immediate response in emergency situations at local sites.
  • Provide on-call support if required outside business hours on a rotational basis.

Requirements:
  • Strong technical skills and knowledge of desktop operating systems, hardware, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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