Director of Client Services

3 weeks ago

Deerfield Beach, United States BrandStar Digital Full time

BrandStar Digital is seeking an experienced Client Services Director to join our team. The ideal candidate will have a minimum of 5 years experience supporting marketing agency clients and directing the work of others.


The Director of Client Services is responsible for leading the successful launch and management of assigned marketing projects and campaigns of various types and complexity for BrandStar Digital clients as well as internal marketing projects. The position involves managing a team of people dedicated to the accounts, identifying upsell and cross-sale opportunities, and working with internal and external parties to meet goals. The Director of Client Services is responsible for managing scope, timelines, budget, client relationships and overall project success. This includes but is not limited to creating schedules, managing team resources in a multidivisional environment, creating documentation, and developing standards and best practices. In addition, the Director of Client Services is responsible for managing the net retention score of the agency.


Specific responsibilities include:


  • Manage and maintain client marketing projects which vary in size and scope.
  • Act as the main contact person for assigned clients. Build and maintain strong working relationships with clients, team members, and project stakeholders. Assist subordinate Account Managers in relationship building efforts and strategies.
  • Responsible for overseeing an organization's customer experience strategy, fostering brand and customer loyalty and ensuring a customer-centric approach
  • Field issues from clients or internal teams before escalating to upper level management.
  • Collaborate across departments to implement customer experience initiatives and align the departments and customer touchpoints to ensure positive customer experiences.
  • Lead strategic planning for assigned accounts and projects.
  • Effectively manage projects and aid account team in direction and completion of assigned projects.
  • Create, monitor, and manage various marketing projects with varying levels of complexity, cost, time constraints, and staffing needs (internal and external staffing).
  • Coordinate and actively participate in all stages of project development including set up, research, strategy, design, campaign development, and reporting.
  • Ensure projects are delivered accurately, on-time, within budget.
  • Respond to changing demands and deadlines of accounts’ needs by providing appropriate solutions.
  • Provide accurate scope and cost estimates to clients in instances of project deviations from original scope or budget.
  • Liaise directly between clients and all internal and external resources to interpret specifications ensuring that project scope and needs are understood by all parties. Provide clarification when there is ambiguity.
  • Leverage team resources for maximum utilization and project efficiency.


WHO WE ARE


BrandStar is a fully integrated multi-media, digital video and TV production facility headquartered in Deerfield Beach, FL. We are experts in connecting PEOPLE with BRANDS to do LIFE better by way of delivering current and strategically relevant brand content that inspires, educates and enhances the lives of our viewers and media audiences.


Who is BrandStar Digital?

BrandStar Digital is a full-service digital marketing agency offering pay-per-click marketing, search engine optimization, social media marketing, and website development. Unlike most other agencies, we keep a talented in-house team of experienced marketers, talented graphic designers, gifted content writers, and expert web developers on staff, dedicated to making BrandStar Digital the leading marketing agency in the southern United States. BrandStar Digital is a division of BrandStar Inc.

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