Agency Billing Services Administrator I

4 weeks ago

Fort Myers, United States Arthrex Full time

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.



Arthrex Inc. is hiring an Agency Billing Services Administrator I to work at our Logistics Center in Fort Myers, FL to be responsible for all billing related procedures for Arthrex Agencies and their personnel. At least 1 year of customer service experience is required. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

If hired for this position, you will be eligible for a $2,000.00 sign-on bonus (minus appropriate tax withholdings). You will be paid the $2,000.00 during your first pay period.

Essential Duties and Responsibilities:

  • Professionally answer incoming phone calls and respond to emails from Agency offices and their personnel.
  • Support Agency personnel by providing special reports, processing returns requests and other various transactions in a timely manner.
  • Communicate and collaborate with Product managers, Regional Managers & Directors in resolving issues related to special billing requirements outside of the standard Arthrex pricing structure.
  • Process manual issue orders as required, including in depth research related to Synergy and Capital Equipment Issue Orders.
  • Processes Issue Orders related to transitioned Agencies and provide reports to Field Audit team to have exiting agency consignment inventory removed.
  • Assist AR in Processing consignment and serialized item related credits.
  • Analyze all no charge issue orders to ensure that they have proper approvals and that proper promo codes are applied.
  • Review all Issue Orders that are received for manual entry to ensure they have proper approvals for pricing anomalies.
  • Process daily Agency Instrument Credit Report.
  • Run daily VD Block Report.
  • Investigate daily PGI Report.
  • Process monthly reports, including PRO Code Agency billings and monthly Agency Freight Credit transactions.
  • Analyze processes and collaborate with team to identify opportunities for improvements and efficiencies.
  • Identify and report any non-compliant incidents to Agency Billing Supervisor or ABS/CSLR Manager.
  • Ensure Arthrex procedures and policies are being followed according to Arthrex Quality Management requirements.

Knowledge: Develop and master a complete knowledge of industry products and billing practices, customer service skills, and quality standards. Develop and master a complete knowledge of Agency Billing Services procedures and best practices. Become knowledgeable of SAP and enhanced navigational skills within SAP. Basic knowledge of Excel and develop a basic knowledge of Winshuttle processes. Regularly participates in ABS Dept meetings.

Discretion/Latitude: Required to work as part of a team or individually. Develop the ability to self-review work for detail accuracy, consistency, and meeting objectives. Ability to provide quality customer service. Ability to document accurate notes in orders, referencing policies and procedures for detailed instructions.

Skills:

  • Ability to work in a multi-tasked based environment.
  • Possess a high level of attention to detail.
  • Develop Basic-Intermediate SAP Business system knowledge preferred.
  • Customer Service background required.
  • Coachable, Team player, self-motivated
  • Work extended hours, at month, quarter, and fiscal year ends.
  • Basic-Intermediate level of Microsoft Office, Excel, Word, PowerPoint, and Outlook email experience.
  • Develop the ability to work independently and effectively with internal and external customers.
  • Develop the ability to verbally communicate ideas and issues effectively to other team members and management.
  • Experience in high paced environment with the ability to manage multiple responsibilities concurrently.
  • Basic-Intermediate Billing knowledge, Organization skills, ability to meet multiple deadlines.

Education/Experience:  

  • High school diploma or equivalent required.
  • Bachelor’s Degree preferred.
  • 1 year Customer Service experience required.
  • Ability to develop a thorough knowledge of all aspects of the ABS processes & procedure.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to listen, understand the information provided, and follow instructions.

Mathematical Skills: Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. Bi-lingual language skills a plus (Spanish, German, Portuguese).

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Arthrex Benefits

  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Free Onsite Medical Clinics
  • Free Onsite Lunch
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

  • Medical Billing and Credentialing Administrative Specialist

    1 week ago

    Fort Myers, Florida, United States DNA Comprehensive Therapy Services Full time

    Position OverviewThe Medical Billing and Credentialing Administrative Specialist plays a crucial role in providing essential administrative assistance for the payer credentialing process, which includes initial provider enrollment and re-enrollment. This position involves close collaboration with relevant personnel to ensure the completion of necessary...

  • Medical Billing and Credentialing Administrative Specialist

    5 days ago

    Fort Myers, Florida, United States DNA Comprehensive Therapy Services Full time

    Position OverviewThe Medical Billing and Credentialing Administrative Specialist plays a crucial role in providing administrative assistance throughout the payer credentialing process, which includes initial provider enrollment and re-enrollment. This position requires close collaboration with relevant personnel to ensure the completion of necessary...

  • Billing/Medical Administrative Assistant with Credentialing Experience

    3 months ago

    Fort Myers, United States DNA Comprehensive Therapy Services Full time

    Job DescriptionJob DescriptionDescription:The Billing/Medical Administrative Assistant with Credentialing experience provides administrative support for the payer credentialing process (initial provider enrollment and re-enrollment). Work closely with appropriate staff to complete process. Collect all relevant information from the provider, provider’s...

  • Insurance Billing Administrator

    2 weeks ago

    Fort Myers, United States Alliant Property Management Full time $19 - $20

    Job DescriptionJob DescriptionCome join our amazing team! Our association management firm is seeking a dedicated billing administrator to work with our clients. You will be responsible for administering insurance policies for our clients. Responsibilities:Assist the BODS in working with their selected broker in the purchasing of their required...

  • Patient Services Representative I

    3 weeks ago

    Fort Myers, Florida, United States Florida Gulf Coast University Full time

    Job Title: Patient Services Representative I Company: FGCU The Patient Services Representative I is responsible for providing clerical support in a medical environment. They will assist with tasks such as scheduling appointments, processing insurance requests, and providing information to patients. This position requires a high school diploma and two years...

  • Customer Service

    4 weeks ago

    Fort Myers Beach, United States Town of Fort Myers Beach Florida Full time

    Position: Customer Service & Billing Representative Reports to: Utilities Manager Emergency Classification: Essential FLSA Classification: Non-Exempt Pay Grade: 102 Position Summary Assists customers with a variety of services and performs administrative and customer service related tasks for the Utility Department under the general supervision of the...

  • Customer Service

    4 weeks ago

    Fort Myers Beach, United States Town of Fort Myers Beach Florida Full time

    Job DescriptionJob DescriptionPosition: Customer Service & Billing RepresentativeReports to: Utilities ManagerEmergency Classification: EssentialFLSA Classification: Non-ExemptPay Grade: 102Position SummaryAssists customers with a variety of services and performs administrative and customer service related tasks for the Utility Department under the general...

  • Customer Service

    3 weeks ago

    Fort Myers Beach, United States Town of Fort Myers Beach Florida Full time $16

    Job DescriptionJob DescriptionPosition: Customer Service & Billing RepresentativeReports to: Utilities ManagerEmergency Classification: EssentialFLSA Classification: Non-ExemptPay Grade: 102Position SummaryAssists customers with a variety of services and performs administrative and customer service related tasks for the Utility Department under the general...

  • Customer Service

    3 weeks ago

    Fort Myers Beach, United States Town of Fort Myers Beach Florida Full time

    Position: Customer Service & Billing Representative Reports to: Utilities Manager Emergency Classification: Essential FLSA Classification: Non-Exempt Pay Grade: 102 Position Summary Assists customers with a variety of services and performs administrative and customer service related tasks for the Utility Department under the general supervision of the...

  • Administrative Specialist I/II

    1 month ago

    Fort Myers, Florida, United States Florida Gulf Coast University Full time

    Job SummaryThe Administrative Specialist oversees the day-to-day administrative operations of the Veteran's Success Office. Assists with the planning and implementation of events and delivers excellent customer service.FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer....

  • Administrative Specialist I/II

    1 month ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job SummaryThe Administrative Specialist oversees the day-to-day administrative operations of the Veteran's Success Office. Assists with the planning and implementation of events and delivers excellent customer service.FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer....

  • Utility Billing Specialist

    1 week ago

    Fort Myers, Florida, United States Express Employment Professionals Full time

    Job OverviewExpress Employment Professionals is collaborating with a local governmental organization seeking a Utility Billing Specialist. This role is essential for ensuring the precise and prompt billing of utility services for both residents and businesses within the area. The Utility Billing Specialist will manage records, process payments, address...

  • Billing Support Coordinator

    5 days ago

    Fort Myers, Florida, United States Millennium Physician Group Full time

    Position OverviewThe Billing Support Coordinator at Millennium Physician Group plays a crucial role in ensuring the accuracy of professional billing charges. This full-time position operates within a structured schedule, focusing on reviewing and rectifying billing discrepancies.Key ResponsibilitiesExamine and amend billing charges that are currently on...

  • Billing Operations Specialist

    1 week ago

    Fort Myers, Florida, United States Millennium Physician Group Full time

    Billing Operations SpecialistMillennium Physician GroupFull-time (Monday-Friday 8am-5pm)As a Billing Operations Specialist, you will be responsible for reviewing and rectifying professional billing charges that are currently on hold. Utilizing established billing protocols and carrier claim regulations, you will ensure that all submissions are accurate and...

  • Billing Administrative Assistant

    1 month ago

    Fort Lauderdale, United States Terroir Selections Full time

    Job DescriptionJob DescriptionBilling Administrative Assistant Job DescriptionPurpose:Provide high-level administrative support by conducting research, preparing all kind of reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling...

  • Patient Services Representative I

    2 months ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job SummaryThe Patient Services Representative I provides clerical assists with the day-to-day operations of the front desk including billing support, scheduling, patient communication and filing.FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants...

  • Medical Billing and Credentialing Specialist

    1 week ago

    Fort Myers, Florida, United States DNA Comprehensive Therapy Services Full time

    Job OverviewThe Medical Billing and Credentialing Specialist plays a crucial role in supporting the payer credentialing process, which includes initial provider enrollment and re-enrollment. This position requires close collaboration with relevant personnel to ensure the completion of necessary procedures. The specialist is responsible for gathering all...

  • Senior HVAC Service Technician

    1 week ago

    Fort Myers, United States B & I Contractors Full time

    Description Are you looking to join Florida's fastest growing mechanical contracting team? B&I Contractors, Inc., a proud three-time winner of the Great Place to Work certification, is seeking an experienced and dedicated HVAC Service Technician to join our dynamic and expanding team. Why Choose B&I Contractors, Inc.? Industry Leader: As Florida's fastest...

  • Administrative Assistant

    1 week ago

    Fort Worth, Texas, United States Staff My Agency Full time

    Position SummaryAre you seeking a role that offers significant responsibilities and competitive remuneration? Join our team at Staff My Agency as a Part-Time Administrative Assistant.Key ResponsibilitiesIn this role, you will engage in various administrative and office support tasks. Your duties may encompass managing phone communications, welcoming and...

  • Billing Coordinator

    1 month ago

    Fort Washington, United States Access Services Full time

    Job DescriptionJob DescriptionAccess Services is hiring a Billing Coordinator to join our finance team! This team member will support the coordination of billing and collections across Access Services’ Intellectual Disability and Autism programs with reporting capabilities. A successful billing coordinator will be independent, organized, able to quickly...