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Patient Services Representative I

4 months ago


Fort Myers, United States Florida Gulf Coast University Full time
Job Summary

The Patient Services Representative I provides clerical assists with the day-to-day operations of the front desk including billing support, scheduling, patient communication and filing.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties include but are not limited to:
  • Responsible for providing support within a medical environment performing functions such as scheduling, billing for service, and processes required patient informational forms.
  • Prepares charts for medical records and generates daily reports.
  • Assists patients with questions and provides required information.
  • Processes insurance and medication refill requests.
  • Assists with medical records requests.
  • Answers multi-line phone and accepts payments.
  • Adheres to and complies with HIPAA and FERPA.
  • Serves as essential personnel and provides assistance in the event of an emergency on campus.

Other Duties:
  • Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications
  • This position requires a high school diploma and two years of full-time experience directly related to the job functions.
  • Relevant, full-time experience providing data entry, typing, filing or customer service.
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications
  • Experience in a health care setting.
  • Experience with Ellucian Banner software.
  • Bilingual (English/Spanish).

Knowledge, Skills & Abilities
  • Knowledge of general office procedures.
  • Strong interpersonal, verbal and written communication skills.
  • Strong organizational skills and an ability to prioritize and complete simultaneous projects when numerous and diverse demands are involved.
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Ability to accurately prepare and maintain records, files, and reports.
  • Ability to work successfully as both a member of a team and independently with minimal supervision.
  • Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
  • Ability to think critically and make clear, well-reasoned, and timely decisions.
  • Ability to interpret and apply laws, regulations, policies, and procedures consistently.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

Pay Grade 13