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Senior Operations Manager

4 months ago

Mountain View, United States Opus 1 Music Studio Full time

With over 1400 monthly active students, 50 teachers, 3 locations with over 10000 sq/ft of premium facility, Opus 1 Music Studio ( is a leading music school in Palo Alto and Mountain View. We provide Piano Lessons, Violin, Cello Lessons, Guitar Lessons, Voice Lessons for All Ages and Levels.


We are seeking an energetic and experienced individual to join and lead our team as full time Director of Operations / General Manager.


Overall goal: Grow Opus 1 Music Studio from 1400 to 1600 weekly active Students


Responsibilities include, but are not limited to:

  • Customer facing operations: Sales follow-up, enrolling students, assisting customers in re-scheduling their lessons, paying their invoices etc.
  • Handling student transfers and optimizing schedules
  • Responding to and following up on escalations and customer complaints
  • Overseeing the organization of Events (Recitals, Marketing, Parties etc.)
  • Implement and improve our processes and school policies
  • Facilities management and upkeep


MUST haves: Proven business management experience & Weekend availability (Saturday and Sunday)

  • Evening availability (weekly business opening hours are 1pm-9pm) and weekend days
  • Proven Customer Operations / Sales / Marketing & business growth experience
  • Experience with managing complex schedules
  • Experience organizing events
  • Have a strong work ethic and be highly responsible
  • Experience with modern tools and online marketing
  • Experience working in a school or educational institution
  • Excellent verbal and written expression (English)


Compensation based on experience + performance bonuses.


Job Type: Full-time


Salary: From $70,000.00 to $100,000 per year (On Target Earning)


Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance


Experience:

  • Management, Personal Service Business and/or Education 5 years (Required)


Work Location: Multiple Locations


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