Director of Housekeeping

4 weeks ago

Palm Beach, United States L+R Hotels Full time

Company Description

L+R Hotels is a dynamic, highly motivated global private investment company headquartered in London. Our multi-cultural, diverse business manages a 23,000 room portfolio across the UK, Continental Europe, the US, and the Caribbean. From select service hotels to award-winning five-star assets and luxurious leisure resorts, our vision is to create lasting value for investors and communities. We are committed owners and prioritize our employees, guests, and investors in everything we do.


Job Overview

The Executive Housekeeper oversees all aspects of housekeeping operations within the hotel, ensuring cleanliness, comfort, and safety for guests and maintaining a positive working environment for housekeeping staff. This role requires strong leadership, organizational skills, and attention to detail to uphold high standards of cleanliness and guest satisfaction.


Key Responsibilities

Housekeeping Operations Management:

·      Develop and implement housekeeping procedures and policies to maintain cleanliness and hygiene standards throughout the hotel.

·      Supervise daily housekeeping operations, including room cleaning, public area maintenance, laundry services, and inventory control.

·      Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and guest satisfaction.


Staff Management & Training:

·      Recruit, train, and supervise housekeeping staff, including room attendants, supervisors, and laundry personnel.

·      Provide leadership and guidance to the housekeeping team, ensuring efficient workflow and effective communication.

·      Schedule and assign duties to housekeeping staff based on occupancy levels and guest requirements.

·      Conduct performance evaluations, provide feedback, and implement training programs to enhance staff skills and productivity.


Inventory & Supply Management:

·      Manage housekeeping supplies, equipment, and linen inventory to ensure adequate stock levels and cost control.

·      Coordinate with suppliers and vendors to procure cleaning supplies, linens, and guest amenities.

·      Monitor usage and consumption patterns to optimize inventory levels and minimize waste.


Quality Assurance & Guest Satisfaction:

·      Monitor guest feedback and review cleanliness scores to identify areas for improvement and implement corrective actions.

·      Ensure prompt resolution of guest complaints related to housekeeping services.

·      Implement quality control measures and conduct regular inspections to maintain high cleanliness and service standards.


Safety & Compliance:

·      Ensure compliance with health, safety, and sanitation standards in accordance with hotel policies and regulatory requirements.

·      Train staff on safety protocols and procedures, including proper handling of cleaning chemicals and equipment.

·      Conduct regular safety audits and inspections to identify hazards and maintain a safe working environment.


Budget & Cost Control:

·      Prepare and manage the housekeeping department budget, including labor costs, supplies, and operational expenses.

·      Monitor departmental expenses and implement cost-saving initiatives without compromising service quality.

·      Analyze financial reports and performance metrics to optimize efficiency and achieve budgetary goals.


Communication & Collaboration:

·      Maintain open communication with other departments, including front office, maintenance, and food and beverage, to coordinate guest requests and operational needs.

·      Collaborate with the maintenance team to address room maintenance issues and ensure timely repairs and maintenance.

·      Attend meetings with hotel management to report on housekeeping operations, performance metrics, and guest satisfaction.


Training & Development:

·      Develop and implement training programs for housekeeping staff to enhance skills, improve productivity, and maintain consistency in service delivery.

·      Provide ongoing coaching and feedback to support staff development and career growth opportunities within the department.


Qualifications:

Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field; relevant certifications in housekeeping or hotel management are advantageous.


Experience: Minimum of 5-7 years of progressive experience in housekeeping management within the hospitality industry, with at least 2-3 years in a managerial role. Luxury hospitality experience required.


Specific Job Knowledge, Skills and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:


·      Strong leadership and team-building skills.

·      Excellent organizational and time-management abilities.

·      Attention to detail and commitment to maintaining high cleanliness standards.

·      Ability to prioritize and manage multiple tasks in a fast-paced environment.

·      Strong communication and interpersonal skills.

·      Proficiency in housekeeping operations, including cleaning techniques, laundry management, and inventory control.

·      Knowledge of health and safety regulations and procedures.


Licenses or Certificates

·      Ability to obtain any government required licenses or certificates.

Grooming

·      All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).

Other

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the job. While this is intended to be an

accurate reflection of the current job, management reserves the right to revise the job or to

require that other or different tasks be performed when circumstances change (e.g.

emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)

 

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