Administration - HR Service Center Rep I

4 weeks ago

Tampa, United States TalentBurst, Inc. Full time
Job Title - HR Service Center Rep I
Job Location - Tampa, FL
Job Duration - 3+ Months
Shift Hours - 11:30 AM - 8 PM shift for extended work hours
  • Is Covid Vaccination Required?: No
  • Is Position Eligible for Remote Work?: No
  • State of Credentials Licenses Required: n/a
Job Description: 
  • Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development and performance management. Provides assistance for all Tier 1 questions and issues, using a knowledgebase of information and established processes and protocols to respond to inquiries.
  • Escalates more complex issues as appropriate and maintains records of all interactions.
Duties and Responsibilities
  • Handles high volume of incoming calls in a call center environment
  • Evaluates and responds to employee inquires via phone, fax and email and provides
  • appropriate and timely responses through use of a knowledgebase and in accordance with
  • Service Level Agreement
  • Reviews and interprets employee data to resolve issues
  • Demonstrates sensitivity and respect at all times when dealing with others
  • Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as
  • appropriate
  • Creates and maintains detailed, complete and accurate records of all interactions in Case
  • Management System
  • Follows prescribed protocols for problem resolution
  • Provides education and guidance to callers about available tools and resources
  • Enters, scans and retrieves employee data in HRIS per established guidelines and
  • authorization processes while ensuring accuracy of information
  • Maintains confidential centralized employee files
  • Maintains privacy and confidentiality of information, protects the assets of the Company,
  • reports non-compliance and adheres to all applicable federal, state and local laws and
  • regulations, and company policies and procedures
  • Provides callers with excellent, efficient and courteous service
  • Performs other duties as assigned or requested
Required Work Experience:
  • 1 - 2 years of experience in human resources administration and/or a call center environment required
Knowledge:
  • Familiarity with and ability to adhere to standard call center metrics, including Call Volume,
  • Average Handle Time, Wrap, Schedule Adherence and attendance and punctuality
  • Experience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as
  • Business Objects)
Skills:
  • Excellent customer service skills
  • Excellent interpersonal, verbal and written communication skills
  • Excellent attention to detail, problem solving, organization and prioritization skills
  • Ability to follow specific, detailed instructions, resolve routine problems and perform basic
  • interpretation utilizing published information and tools
  • Ability to prioritize, problem solve and apply critical thinking skills
  • Ability to effectively interact with a diverse population at all levels within the organization
  • Ability to maintain composure in stressful situations
  • Experience with Microsoft Office products (Excel, Word, PowerPoint)
  • Ability to type a minimum of 45 words per minute while interacting with customers on the
  • phone
  • Ability to read, write and speak the English language, communicating clearly and effectively
  • with callers
  • MUST have excellent phone skills and a customer focused mindset.
  • MUST have excellent transcription skills as workers will be speaking and typing at the same time while on calls with Quest employees.
  • MUST have excellent attention to detail for all notes entered
  • MUST be organized and have good time management/multi-tasking ability to ensure all tasks are completed in a timely fashion
  • MUST have excellent critical thinking skills and be able to answer questions efficiently
Required Education
  • High School Diploma or equivalent REQUIRED
  • Associates Degree preferred, but not required
Preferred skills:
  • Transcription
  • Previous open enrollment support
  • Additional Job Details: Will be required to train onsite in Tampa for first two weeks, potential for remote/hybrid schedule after initial training is completed.
  • When working remotely, candidates must be able to secure a private/quiet place to work due to the conversations they will be having with Quest employees regarding open enrollment benefits.

 Learn More

  • Administration - HR Service Center Rep I

    4 weeks ago

    Tampa, United States TalentBurst, Inc. Full time

    Job Title - HR Service Center Rep I Job Location - Tampa, FL Job Duration - 3+ Months Shift Hours - 11:30 AM - 8 PM shift for extended work hours Is Covid Vaccination Required?: No Is Position Eligible for Remote Work?: No State of Credentials Licenses Required: n/a Job Description:  Serves as first point of contact for all inbound inquiries...

  • Center Rep

    4 weeks ago

    Tampa, United States Spectraforce Technologies Full time

    Title: HR Service Center Rep IDuration: 03 MonthsLocation:FL_GSQ_4151C E Fowler Avenue, Tampa FL 33617Shift: Day : Monday-Friday 9:30am-6pm*Potential for 11:30am-8pm shift for extended work hours*SummaryServes as first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to benefits, employment policies...

  • RESEARCH ADMINISTRATION SPECIALIST I

    3 days ago

    Tampa, United States Moffitt Cancer Center Partnership Full time

    RESEARCH ADMINISTRATION SPECIALIST I Featured Job Location: Tampa, FL Schedule: Full Time - Day Shift - Mon-Fri, 8-4:30At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our...

  • Patient Access Services Rep II

    5 months ago

    Tampa, United States BayCare Health System Full time

    **Join the team that is revolutionizing health care BayCare Health System** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation of...

  • Major Accounts Manager

    12 hours ago

    Tampa, United States Alliance HCM Full time

    Job DescriptionJob DescriptionAlliance HCM in Tampa, FL is looking to hire a full-time Major Accounts Manager / Software Sales Rep to join our business development team. This is a great opportunity for someone with experience working at a payroll company such as Paychex, UKG, Paylocity, Paycom, or iSolved.This customer service position enjoys the flexibility...

  • Business Administrator for HR and Finance

    2 weeks ago

    Tampa, Florida, United States J L Marine Systems Inc Full time

    About Our Team:We're seeking a detail-oriented and organized Human Resources and Accounting Coordinator to join our team at J L Marine Systems Inc. As a key member of our support staff, you'll provide critical administrative assistance to both our HR and Accounting departments.Responsibilities:Provide exceptional customer service, responding promptly to...

  • HR Assistant II

    9 hours ago

    Tampa, United States Cogent Infotech Corp Full time

    What makes a candidate stand out to the manager: Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc Job Description: Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Qualifications: Bachelor's Degree HR Contact...

  • On Site Customer Service

    2 months ago

    Tampa, United States RemX Full time

    RemX is looking for Call Center Customer Service Reps for our healthcare client.Location: Miramar, FL Pay: $17/hr and $18/hr for bilingual candidates (English/Spanish) Start: November early December 2024 Hours: Multiple different shifts available between 10am-11pm (Will require at least ONE WEEKEND DAY) Title: Customer Service RepresentativeJob...

  • SAP HR Analyst I

    3 weeks ago

    Tampa, United States Experis Full time

    HR/Payroll Analyst? 2202 North Westshore Boulevard, Tampa, FL- Hybrid role 06+ month contract with high potential for extension? Pay range: $30-36/hr Must Have: ADP and SAP experience is required ADP Vantage is Plus Garnishment processing and?Multi-state Tax Calculation Extensive payroll & time system knowledge Human Resource Experience needed Our Fortune...

  • HR Assistant II

    3 days ago

    Tampa, United States Cogent Infotech Corporation Full time

    Job DescriptionJob DescriptionWhat makes a candidate stand out to the manager:Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etcJob Description:Responsible for providing administrative support by documenting employee data changes, performance reports and communications.Qualifications:...

  • HR Services Supervisor

    2 days ago

    Tampa, United States DLA Piper Full time

    DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. **Summary **    The HR Services Supervisor, is...

  • Data Entry Customer Service Rep

    3 weeks ago

    Tampa, United States Hustle Notice Biz Full time

    Data Entry Customer Service RepDepartment: The One AgencyEmployment Type: Full TimeLocation: Tampa, FLCompensation: $16.50 - $25.00 / hourDescriptionJob Title: Data Entry Customer ServiceCompany: The One AgencyLocation: Tampa, FLJob Description: We are looking for a motivated and organized individual to join our team as an Data Entry / Customer Service...

  • Data Entry Customer Service Rep

    3 weeks ago

    Tampa, United States Hustle Notice Biz Full time

    Data Entry Customer Service RepDepartment: The One Agency Employment Type: Full Time Location: Tampa, FL Compensation: $16.50 - $25.00 / hour DescriptionJob Title: Data Entry Customer ServiceCompany: The One AgencyLocation: Tampa, FLJob Description: We are looking for a motivated and organized individual to join our team as an Data Entry / Customer Service...

  • Account Claims Rep I

    5 days ago

    Tampa, United States PMA Companies Full time

    Back Account Claims Rep I #4461 Tampa, Florida, United States Apply Apply for this job now! Apply Job Description: Job Description: As a member of our Claims team, utilize your knowledge of Workers Compensation Claims to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this...

  • Tampa HR Generalist and Operations Coordinator

    2 weeks ago

    Tampa, Florida, United States ImageNetLLC Full time

    ImageNet LLC is seeking an experienced HR Generalist to join our operations team in Tampa. In this role, you will be responsible for providing HR support and services to employees across our organization, including employee relations, benefits administration, recruitment, and onboarding.You will also be expected to maintain accurate and up-to-date employee...

  • Entry-Level Customer Service Rep

    2 weeks ago

    Tampa, United States Hustle Notice Biz Full time

    Entry-Level Customer Service RepDepartment: The One Agency Employment Type: Full Time Location: Tampa, FL Compensation: $18.00 - $28.00 / hour DescriptionJob Title: Entry-Level Customer Service RepCompany: The One AgencyLocation: Tampa, FLJob Description: We are looking for a friendly and dependable Entry-Level Customer Service Representative to provide...

  • Entry-Level Customer Service Rep

    2 weeks ago

    Tampa, United States Hustle Notice Biz Full time

    Entry-Level Customer Service RepDepartment: The One AgencyEmployment Type: Full TimeLocation: Tampa, FLCompensation: $18.00 - $28.00 / hourDescriptionJob Title: Entry-Level Customer Service RepCompany: The One AgencyLocation: Tampa, FLJob Description: We are looking for a friendly and dependable Entry-Level Customer Service Representative to provide...

  • Administrative/CEO Physician

    1 week ago

    Tampa, United States Veterans Health Administration Full time

    Job Description The Deputy Chief of Staff (DCOS) reports to the Chief of Staff and serves as a key clinical resource for the Healthcare System Director and Chief of Staff. The DCOS's responsibilities include serving as the lead physician for Ambulatory Care, Mental Health & Behavioral Science, Spinal Cord Injury, Dental, Geriatrics and Extended Care,...

  • Entry Level Customer Service Rep

    4 days ago

    Tampa, United States Hustle Notice Biz Full time

    Entry Level Customer Service RepDepartment: Iris Comm LabEmployment Type: Full TimeLocation: Tampa, FLCompensation: $900 - $1,150 / weekDescriptionIris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually...

  • Entry Level Customer Service Rep

    3 days ago

    Tampa, United States Hustle Notice Biz Full time

    Entry Level Customer Service RepDepartment: Iris Comm Lab Employment Type: Full Time Location: Tampa, FL Compensation: $900 - $1,150 / week Description Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually...