Entry-Level Customer Service Rep

5 days ago


Tampa, United States Hustle Notice Biz Full time
Entry-Level Customer Service Rep

Department: The One Agency

Employment Type: Full Time

Location: Tampa, FL

Compensation: $18.00 - $28.00 / hour

Description

Job Title: Entry-Level Customer Service Rep

Company: The One Agency

Location: Tampa, FL

Job Description: We are looking for a friendly and dependable Entry-Level Customer Service Representative to provide exceptional support to our clients. In this role, you will serve as the first point of contact, answering questions, resolving concerns, and ensuring a positive client experience.

Key Responsibilities
  • Greet clients and answer incoming calls in a professional and courteous manner.
  • Address client inquiries and provide accurate information about services and policies.
  • Assist clients in completing forms and documentation related to insurance or tax matters.
  • Maintain client records by accurately inputting and updating information in the database.
  • Resolve client concerns or escalate issues to the appropriate team member for resolution.
  • Schedule appointments and manage calendars for the office team.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; college coursework or degree is a plus.
  • Excellent verbal communication and active listening skills.
  • Basic computer proficiency, including familiarity with Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment.
  • A positive attitude and customer-focused approach.
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for professional development and advancement
  • Supportive and collaborative work environment


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