Entry-Level Customer Service Rep
5 days ago
Department: The One Agency
Employment Type: Full Time
Location: Tampa, FL
Compensation: $18.00 - $28.00 / hour
Description
Job Title: Entry-Level Customer Service Rep
Company: The One Agency
Location: Tampa, FL
Job Description: We are looking for a friendly and dependable Entry-Level Customer Service Representative to provide exceptional support to our clients. In this role, you will serve as the first point of contact, answering questions, resolving concerns, and ensuring a positive client experience.
Key Responsibilities
- Greet clients and answer incoming calls in a professional and courteous manner.
- Address client inquiries and provide accurate information about services and policies.
- Assist clients in completing forms and documentation related to insurance or tax matters.
- Maintain client records by accurately inputting and updating information in the database.
- Resolve client concerns or escalate issues to the appropriate team member for resolution.
- Schedule appointments and manage calendars for the office team.
- High school diploma or equivalent; college coursework or degree is a plus.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency, including familiarity with Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize in a fast-paced environment.
- A positive attitude and customer-focused approach.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
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