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IT Warehouse Help Desk Supervisor

2 months ago

Bensenville, United States Careers at Midwest Goods Full time

Location: Bensenville, IL

Schedule: Monday-Friday 9:00 AM – 6:00 PM *Weekends as needed

Status: Full Time (Exempt)

Compensation: $78,000

$300 Sign-on Bonus After Completion of the 90-day Probationary Period

Summary/Objective

The Information Technology Supervisor oversees the daily operations of the IT department, ensuring the alignment of technology services with business needs. This role involves managing the IT team, implementing and maintaining IT infrastructure, and supporting the organization’s strategic goals through innovative technology solutions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Team Management:
  • Supervises IT staff, including Help Desk Technicians and other technical personnel.
  • Provides training, mentorship, and professional development opportunities for the IT team.
  • Conducts performance evaluations and manages the hiring process for IT personnel.
  • IT Infrastructure Management:
  • Oversees the installation, configuration, and maintenance of network hardware, software, and systems.
  • Ensures the security, stability, and scalability of the organization's IT infrastructure.
  • Monitors network performance and resolves complex technical issues.
  • Project Management:
  • Manages IT projects from inception to completion, ensuring alignment with business goals.
  • Develops project plans, timelines, and budgets.
  • Coordinates with other departments to ensure successful project implementation and integration.
  • Systems and Applications Management:
  • Evaluates and recommends new technologies and software to enhance business operations.
  • Oversees the implementation and maintenance of enterprise applications and systems.
  • Ensures proper documentation and training for new systems and applications.
  • Policy and Compliance:
  • Develops and enforces IT policies and procedures to ensure data security and compliance with regulatory requirements.
  • Conducts regular audits to ensure adherence to IT standards and best practices.
  • Manages the organization’s data backup and disaster recovery plans.
  • Vendor Management:
  • Manages relationships with external vendors and service providers.
  • Negotiates contracts and service agreements to ensure cost-effective solutions.
  • Oversees the procurement of IT equipment and services.

Competencies

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Advanced problem-solving and analytical skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • In-depth knowledge of IT infrastructure, systems, and applications.
  • Strong understanding of data security and compliance requirements.

Supervisory Responsibility

This position has supervisory responsibilities, including managing the IT team and overseeing contractors as needed.

Work Environment

This job is primarily onsite but may require remote work as needed. Availability for on-call support outside regular business hours is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role, requiring extended periods of sitting in front of a computer.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, with occasional evening and weekend work as job duties demand.

Travel

Travel may be required for this position, including visits to other company locations or for professional development.

Required Education and Experience

  • A Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • A minimum of five to seven years of progressively responsible experience in IT, including supervisory roles.
  • Proven experience in managing IT infrastructure and services.

Preferred Education and Experience

  • Advanced degree or relevant certifications such as PMP, ITIL, or relevant vendor certifications.
  • Experience with enterprise systems, cloud services, and cybersecurity.
  • Previous experience in a manufacturing or warehouse environment.

Additional Eligibility Qualifications

None

Work Authorization

Must have legal authorization to work in the United States.

What We Offer

  • Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review
  • Annual Perfect Attendance gift card Ceremony
  • Casual Work Environment
  • Employee Assistance Program
  • Employee Birthday Celebration with Gift Card Distribution
  • Employee of the Month Celebration
  • Generous Paid Time off Program
  • Insurance Coverage which includes; Medical, Dental, Vision and Life Insurance
  • Monthly Company Activities and Celebrations
  • Monthly Manager Lunches
  • Paid Holidays
  • Potential for Advancement
  • Spotlight Employee Recognition
  • 401(k) with Employer Match

Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success.

Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors.

Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law.

Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.

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