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Technical Support Specialist for Warehouse Operations
2 months ago
Position Overview:
The Technical Support Specialist plays a crucial role in assisting the IT Supervisor by delivering advanced technical support to the organization’s end users. This includes troubleshooting hardware and software issues, managing laptop and desktop setups, and providing user training.
Key Responsibilities:
Systems Analysis and Development:
- Assess user requirements and create functional specifications for new systems.
- Design, develop, and implement computer systems and applications tailored to user needs.
- Recommend software and hardware solutions to enhance operational efficiency.
Software Development and Maintenance:
- Develop, test, and modify software applications to fulfill business requirements.
- Maintain comprehensive documentation for software systems.
- Collaborate with IT colleagues to ensure the seamless integration of new technologies.
Network and Infrastructure Oversight:
- Design and supervise the deployment of network infrastructure, including routers and switches.
- Monitor network performance and resolve complex connectivity issues.
- Safeguard network security through effective configuration and management of security protocols.
Project Leadership:
- Lead IT initiatives, overseeing planning, execution, and delivery phases.
- Coordinate with various departments to gather requirements and align projects with business objectives.
- Manage project timelines, budgets, and resources to ensure successful outcomes.
User Training and Support:
- Provide advanced training and support for users on various software applications and IT best practices.
- Develop and revise IT documentation, including user manuals and operating procedures.
- Stay updated with industry trends and technologies to offer innovative solutions.
Qualifications:
- A bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- A minimum of three to five years of relevant experience in systems analysis, software development, or network management.
Preferred Qualifications:
- Professional certifications such as A+, Security+, Network+, or equivalent vendor certifications.
- Familiarity with Windows 10, ticketing systems, and security systems, as well as experience in a warehouse or manufacturing setting.
Work Environment:
This position requires full onsite presence and may involve on-call support outside of regular business hours.
What We Offer:
- Competitive salary with performance reviews.
- Casual work environment and various employee recognition programs.
- Comprehensive insurance coverage including medical, dental, and vision.
- Opportunities for professional growth and development within the company.
Midwest Goods Inc. is dedicated to fostering a diverse and inclusive workplace, ensuring equal opportunity for all applicants.
