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Technical Support Specialist for Warehouse Operations
2 months ago
Location:
Bensenville, IL
Schedule:
Monday-Friday *Hours to be specified
Status:
Full Time (Exempt)
Compensation:
$57,000
$300 Sign-on Bonus After Completion of the 90-day Probationary Period
Summary/Objective
The IT Support Technician plays a crucial role in assisting the IT Supervisor by delivering advanced technical support to the organization’s personnel. This includes troubleshooting hardware and software issues, managing laptop and desktop setups, and providing user training.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Systems Analysis and Design:
Evaluates user requirements and formulates functional specifications for new systems.
Designs, develops, and implements computer systems and applications tailored to user needs.
Assesses and recommends software and hardware solutions to enhance efficiency and performance.
Software Development and Maintenance:
Creates, tests, and modifies software applications to align with business requirements.
Documents software programs and systems thoroughly.
Collaborates with fellow IT professionals to ensure smooth integration of new systems.
Network and Infrastructure Management:
Designs and supervises the implementation of network infrastructure, including routers, switches, and wireless access points.
Monitors network performance, troubleshooting and resolving complex issues as they arise.
Maintains network security and integrity through proper configuration and management of security systems.
Project Management:
Leads IT projects from planning through execution and delivery.
Coordinates with various departments to gather requirements and ensure alignment with business objectives.
Manages project timelines, budgets, and resources to guarantee successful project outcomes.
Training and Support:
Provides advanced training and support for end-users on diverse software applications and IT best practices.
Develops and updates IT documentation, including user manuals and standard operating procedures.
Stays informed about the latest industry trends and technologies to deliver innovative solutions.
Competencies
Excellent communication skills.
Leadership and Ownership.
Strong decision-making, analytical thinking, and problem-solving abilities.
Ability to multitask and adapt to evolving systems.
Technical proficiency.
Attention to detail.
Customer service orientation.
Ability to work independently and collaboratively.
Work Environment
This position is fully onsite and may require on-call support outside of regular business hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is primarily a sedentary role, and the employee must be comfortable with prolonged periods of sitting in front of a computer.
Required Education and Experience
A bachelor's degree in computer science, Information Technology, or a related field.
A minimum of three to five years of relevant experience in systems analysis, software development, or network management.
Preferred Education and Experience
Professional certifications such as A+, Security+, Network+, or relevant vendor certifications.
Familiarity with Windows 10, Windows 11, ticketing systems, Net gate/Pfsense, Extreme CloudIQ, G-Suite, security systems including access control and camera surveillance, iOS, wireless networking, computer imaging, and experience with MDM solutions like Android Enterprise.
What We Offer
Annual Performance Review with potential increases.
Annual Perfect Attendance recognition.
Casual Work Environment.
Employee Assistance Program.
Employee Birthday Celebrations.
Employee of the Month recognition.
Generous Paid Time Off Program.
Comprehensive Insurance Coverage including Medical, Dental, Vision, and Life Insurance.
Monthly Company Activities and Celebrations.
401(k) with Employer Match.
Midwest Goods Inc. is a wholesale distributor of vape and electronic cigarette products, founded in 2014. We uphold our ethical principles and maintain business integrity, emphasizing Service Spirit, Team Spirit, and Spirit of Progress.
We expect all employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude towards customers, vendors, and each other.
Our team spirit is built on shared purpose, communication, and mutual respect, focusing on serving others and continuously improving our services and products.We encourage all employees to take initiative and seek innovative ways to enhance customer and vendor service.
Midwest Distribution is an equal opportunity employer, committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, or related medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under Federal, State, or local law.
Midwest Distribution is dedicated to fostering a workplace that inspires employees to excel, enabling growth for the company, team, and family. We believe that diversity, equality, and inclusion are essential for driving our culture, sparking innovation, and achieving long-term success.
