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Technical Support Specialist for Warehouse Operations
2 months ago
Location:
Bensenville, IL
Schedule:
Monday-Friday *Hours to be specified
Status:
Full Time (Exempt)
Compensation:
$57,000
$300 Sign-on Bonus After Completion of the 90-day Probationary Period
Summary/Objective
The Help Desk Technician plays a crucial role in assisting the IT Supervisor by delivering advanced technical support to the organization's end users. This includes troubleshooting hardware and software issues, managing laptop and desktop installations, and providing user education.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Systems Analysis and Design:
Evaluate user requirements and develop functional specifications for new systems.
Design, develop, and implement computer systems and applications tailored to user needs.
Assess and recommend software and hardware solutions to enhance efficiency and performance.
Software Development and Maintenance:
Develop, test, and modify software applications to fulfill business requirements.
Create and maintain comprehensive documentation for software programs and systems.
Collaborate with IT colleagues to ensure smooth integration of new systems.
Network and Infrastructure Management:
Design and oversee the implementation of network infrastructure, including routers, switches, and wireless access points.
Monitor and maintain network performance, troubleshooting and resolving complex issues.
Ensure network security and integrity through proper configuration and management of security systems.
Project Management:
Lead IT projects, encompassing planning, execution, and delivery.
Coordinate with various departments to gather requirements and ensure alignment with business objectives.
Manage project timelines, budgets, and resources to guarantee successful completion.
Training and Support:
Provide advanced training and support for end-users on diverse software applications and IT best practices.
Develop and update IT documentation, including user manuals and standard operating procedures.
Stay informed about the latest industry trends and technologies to deliver innovative solutions.
Competencies
Strong communication skills.
Leadership and ownership mentality.
Analytical thinking and problem-solving abilities.
Capability to multitask and adapt to system changes.
Technical proficiency.
Attention to detail.
Customer service orientation.
Ability to work independently and collaboratively.
Supervisory Responsibility
This position does not include supervisory duties.
Work Environment
This role is fully onsite and may require on-call support outside regular business hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is primarily a sedentary role, and the employee must be comfortable with prolonged periods of sitting in front of a computer.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday (hours to be specified). Evening and weekend work may be required as job duties demand.
Travel
Travel may be expected for this position.
Required Education and Experience
A bachelor's degree in computer science, Information Technology, or a related field.
A minimum of three to five years of relevant work experience in systems analysis, software development, or network management.
Preferred Education and Experience
Professional certifications such as A+, Security+, Network+, or relevant vendor certifications.
Familiarity with Windows 10, Windows 11, ticketing systems, Net gate/Pfsense, Extreme CloudIQ, G-Suite, security systems including access control and camera surveillance, iOS, wireless networking, computer imaging, and experience with MDM solutions like Android Enterprise.
Additional Eligibility Qualifications
None
Work Authorization
Must have legal authorization to work in the United States.
What We Offer
Annual Performance Review with potential increases.
Annual Perfect Attendance recognition.
Casual Work Environment.
Employee Assistance Program.
Employee Birthday Celebrations.
Employee of the Month recognition.
Generous Paid Time Off Program.
Comprehensive Insurance Coverage including Medical, Dental, Vision, and Life Insurance.
Monthly Company Activities and Celebrations.
401(k) with Employer Match.
Midwest Goods Inc. is committed to maintaining ethical principles and business integrity, fostering a professional and inclusive workplace that values diversity and equal opportunity for all applicants.
