Customer Service and Ticket Office Representative

4 weeks ago


Pittsburgh, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
  • passionately creating lifetime memories for generations of families and friends; and
  • meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary
This position is responsible for providing excellent customer service to all fans via phone, email, and live chat. This position will also be helping to resolve customer problems and various responsibilities within our Ticket Office, such as processing orders.

Responsibilities
Primary:
  1. Answering inbound channels including phone calls and live chats.
  2. Troubleshooting guest issues and escalating requests to Manager on Duty (MOD).
  3. Selling single game tickets in ProVenue.
  4. Assisting guests by providing information pertaining to tickets, The Pittsburgh Pirates, PNC Park, events, etc.
  5. Assist with inbound emails as needed.
  6. All other duties as assigned by Manager, Customer Service.

Secondary:
  1. Receive and process payment transactions and ensure the accuracy of daily payment report.
  2. Assist the Account Executives with customer service, Will Call requests, sending tickets, processing of urgent orders and resolving of pressing issues.
  3. Assist the Ticket Office personnel with miscellaneous duties.


Qualifications
Required:
  1. Legally authorized to work in the United States
  2. High School Graduate
  3. Knowledge of Microsoft Applications

Desired:
  1. Associate's Degree in Business Administration
  2. Customer relations experience
  3. Ticket Office experience

Availability:
  1. This job is 29 hours per week. This person must be available most Mondays and Tuesdays from 9am-5pm. The other 13 hours will be split among office and game hours based on availability.
  2. Must be flexible and available nights, holidays and weekends.
Learn More

  • Pittsburgh, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by: ...


  • Pittsburgh, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:...


  • Pittsburgh, United States Pittsburgh Pirates Full time

    The Pirates WhyThe Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:purposefully developing a player and people-centered culture;deeply connecting with our fans, partners, and colleagues;passionately creating lifetime memories for generations of...


  • Pittsburgh, United States Pittsburgh Pirates Full time

    The Pirates WhyThe Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:purposefully developing a player and people-centered culture;deeply connecting with our fans, partners, and colleagues;passionately creating lifetime memories for generations of...


  • Pittsburgh, Pennsylvania, United States FedEx Office Full time

    Job OverviewAs a Customer Service Representative at FedEx Office, you will play a vital role in delivering exceptional customer experiences. With a strong focus on consultative skills and knowledge of our products and services, you will be responsible for taking orders, coordinating activities in the store, and providing pricing and product information to...


  • Pittsburgh, Pennsylvania, United States FedEx Office Full time

    Job Overview">We are seeking a skilled Customer Service Representative to join our team at FedEx Office. As a key member of our retail store operations, you will be responsible for delivering exceptional customer experiences, providing expert product knowledge, and ensuring seamless order fulfillment.">About the Role">Salary: $16.00 - $18.80 per...


  • Pittsburgh, Pennsylvania, United States Pittsburgh Cultural Trust Full time

    Job Title:Customer Service RepresentativeAbout the Role:This part-time position as an at-home customer service representative for the Pittsburgh Cultural Trust's Guest Services Department is an excellent opportunity to join a dynamic team. The Customer Service Representative will communicate daily via phone and email with Pittsburgh Cultural Trust...


  • Pittsburgh, Pennsylvania, United States AEG Full time

    We are looking for a motivated and detail-oriented Pirates Fan Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences to all fans through multiple communication channels. This role involves resolving customer complaints and completing various tasks within our Ticket...


  • Pittsburgh, Pennsylvania, United States AEG Full time

    At the Pittsburgh Pirates, we are seeking a highly motivated and customer-focused individual to join our team as a Ticket Office Coordinator. As a key member of our Ticket Office team, you will be responsible for providing exceptional customer service to fans via phone, email, and live chat. This role requires strong communication skills, problem-solving...


  • Pittsburgh, Pennsylvania, United States FedEx Office Full time

    Job SummaryThis is a dynamic role at FedEx Office, where you will provide exceptional customer service and support to our clients. As a Retail Customer Service Representative, you will be responsible for delivering a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.Main...


  • Pittsburgh, Pennsylvania, United States AEG Full time

    Job OverviewThe Pittsburgh Pirates are seeking a highly motivated individual to join their team as a Customer Service and Ticket Office Representative. In this role, you will be the face of the organization, interacting with fans and providing support through multiple channels. You will also assist with ticket sales, order fulfillment, and other tasks...


  • Pittsburgh, United States Pittsburgh Cultural Trust Full time

    This is a part-time position as an at-home customer service representative for the Pittsburgh Cultural Trust's Guest Services Department. The Customer Service Representative will be communicating daily via phone and email with Pittsburgh Cultural Trust subscribers, donors, single-ticket buyers, and visitorstothe Cultural District. This position willbe...


  • Pittsburgh, United States Pittsburgh Cultural Trust Full time

    This is a part-time position as an at-home customer service representative for the Pittsburgh Cultural Trust's Guest Services Department. The Customer Service Representative will be communicating daily via phone and email with Pittsburgh Cultural Trust subscribers, donors, single-ticket buyers, and visitorstothe Cultural District. This position willbe...


  • Pittsburgh, Pennsylvania, United States FedEx Office Full time

    About the Role">As a Retail Customer Service Associate at FedEx Office, you will deliver exceptional customer experiences by anticipating customer needs and providing tailored solutions. You will be knowledgeable about all areas of our business, including print, signs & graphics, and shipping services.Main ResponsibilitiesProvide expert advice on printing,...


  • Pittsburgh, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by: ...


  • Pittsburgh, United States Pittsburgh Pirates Full time

    The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by: purposefully developing a player and people-centered culture; deeply connecting with our fans, partners, and colleagues; passionately creating lifetime memories for generations...


  • Pittsburgh, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:...


  • Pittsburgh, United States Pittsburgh Pirates Full time

    The Pirates WhyThe Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:purposefully developing a player and people-centered culture;deeply connecting with our fans, partners, and colleagues;passionately creating lifetime memories for generations of...


  • Pittsburgh, United States Pittsburgh Pirates Full time

    The Pirates WhyThe Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:purposefully developing a player and people-centered culture;deeply connecting with our fans, partners, and colleagues;passionately creating lifetime memories for generations of...


  • Pittsburgh, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The Pirates Why The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:...