Customer Experience Representative

7 days ago


Pittsburgh, Pennsylvania, United States AEG Full time
Job Overview

The Pittsburgh Pirates are seeking a highly motivated individual to join their team as a Customer Service and Ticket Office Representative. In this role, you will be the face of the organization, interacting with fans and providing support through multiple channels. You will also assist with ticket sales, order fulfillment, and other tasks related to the Ticket Office.

Responsibilities
  • Answering inbound calls and live chats to provide assistance and resolve issues
  • Troubleshooting guest problems and escalating requests to the Manager on Duty (MOD)
  • Selling single-game tickets in ProVenue
  • Providing information on tickets, The Pittsburgh Pirates, PNC Park, events, and more
  • Assisting with email inquiries as needed
  • Performing other duties assigned by the Manager, Customer Service


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