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Information Technology Help Desk Technician

4 months ago

Northbrook, United States F.E. Moran Group of Companies Full time

Are you looking for a company where you can bring your knowledge and continue to build your technical skills? If so, then bring your expertise to the F.E. Moran Group of Companies, where you will get to work with a great team of professionals in supporting and delivering IT solutions. We are a team providing support for over 750+ users across the United States.


We have a full-time opening in Northbrook, Illinois for an IT Help Desk Technician to provide exceptional first level IT service and support for our employees.


What You’ll Do:

  • Serve as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found
  • Diagnose hardware, software, printing and network connectivity issues and resolve as appropriate
  • Install, configure and maintain end user hardware, software and peripherals
  • Provide consistently high quality, professional and solution-oriented service approach with end users
  • Physical setup of workstations, troubleshoot multimedia conference room setups, and install additional IT equipment
  • Occasional travel to satellite offices for in-person support and installation
  • Assist with documentation of Help Desk processes
  • Work closely with IT Support Supervisor and the rest of the team for troubleshooting support
  • Contribute to internal facing IT projects


What We Offer:

  • Competitive salary and benefits package, including medical/dental, vision, life and disability insurance, paid time off, and 401(k) retirement savings plan with discretionary match
  • A work environment that is professional, engaging, and rewarding
  • An opportunity to be an integral part of an experienced and fun team
  • Opportunities to learn and enhance your technical knowledge and skills and further your career


What You Bring:

  • Ability to learn, IT is a constantly changing landscape and to be successful in this position requires you to always be moving your skills forward
  • Ability to translate technical concepts into easily digestible instructions for non-technical staff
  • Ability to communicate effectively both verbally and written to varied levels of audiences
  • Ability to diagnose a problem by working with end user to better understand the problem and to come to a root cause and solution
  • Ability to deliver exceptional customer service, responding quickly and executing rapidly as both an individual and within the team
  • Experience supporting Windows Desktop
  • Experience supporting Active Directory
  • Experience supporting Azure/Office 365
  • Experience with remote support tools
  • Basic Understanding of Networking and Server Environments
  • Minimum 1-year Help Desk experience


Who We Are:

The F.E. Moran Group of Companies is comprised of seven specialized businesses offering a full spectrum of HVAC, Mechanical Services, Fire Protection, Special Hazard Systems, Plumbing, Refrigeration, and Industrial Piping Services across virtually every market. We are a single-source contractor working seamlessly to consolidate resources and deliver outstanding construction and service solutions, regardless of size, scope, complexity, or location…We save lives, protect property, and create healthy environments.


Interested? Apply Now


At F.E. Moran Group of Companies, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a specific need that requires accommodation, please advise a member of the Talent Acquisition team by contacting us at careers@femoran.com