Control Tower Senior Program Specialist

1 month ago

Itasca, United States A.P. Moller - Maersk Full time

Front Line support to assigned Key Accounts, for LnS Air Product services within Areas in North America, to our external Customers and Internal Stakeholders - as it relates to Control Tower responsibilities.


Focused on providing a premium Customer/Stakeholder experience through; Performance Analytics and Monitoring driven by SLA and related KPIs, and regularly occurring deliverables established in Implementation and Solution Design.


Supporting Regional Strategy for Air Operations and Services Excellence by; driving efficiency through process standardization and automation, and stewardship of P&L.


Collaborate with the Team Leader, work closely with supporting Specialists as well as other product and network partners, to support daily needs of the assigned Key Accounts Program portfolio. Proactively identify issues, mitigating the potential impact, and ensure root cause corrective action takes place.





We offer

We offer you an exciting global career at the forefront of world trade.


Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…


We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.


When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.


Global scope


Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.


Maersk is unique


Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.


Join us and play an important role on our team lifting global trade every day


At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams


Key responsibilities

  • Standard Adherence and Performance Monitoring:
  • - supporting customer deliverables and required process execution per set standards, and customer specific IOP’s, established in implementation and solution design process
  • - monitor Performance, and SLA Compliance & KPI’s
  • - run performance analytics (and data mining)
  • - produce deliverables (OTP graphics/ slides, etc.)
  • Proactive and Professional Communication:
  • - keeping all Stakeholders (internal or external) well informed through various channels of communication
  • - hosting weekly/bi-weekly performance review conf. calls
  • - daily written email and Teams communication
  • - monthly/quarterly business reviews
  • Supporting Ad-hoc Processes: including but not limited to; claims support, IOP and SOP updates, escalations, systems testing support and RCCA’s
  • Customer Relationship: Continuously build strong relationships with internal and external customers; gain an understanding of their business, service needs, drivers.
  • Any Other Duties as assigned by Direct Leader as needed to meet the business needs.


Required experience and skills

  • High School Diploma or equivalent required; Bachelor’s Degree in related business area is preferred
  • Minimum 2 years of experience of Airfreight/Logistics process knowledge; preferred to have Air Freight Operations, Control Tower, and Program Specialist/similar/ experience of at least 1 year
  • Customer Obsession and Centricity driven
  • Problem solving and process improvement mind set
  • Strong collaboration and Internal/External Client building focus
  • Comfortable with Internal and External Customer presentation and meeting leading
  • Operations Process knowledge preferred
  • Perseverant & action oriented
  • English language well written and spoken
  • Excellent email composure focused


Notice to applicants who are applying to positions in the United States.

You must be authorized to work for any employer in the US.


#LI-AA10



Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.


We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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