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Robert Half has an urgent need for a Help Desk Support Specialist. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Specialist.


Responsibilities:

  • Provide quality first level IT support via phone, email, remotely and in person
  • Identifies problems, troubleshoots and provides advice to assist end-users in local and remote offices.
  • Follow-up, keep end-users informed on status of Incidents or Service Requests.
  • Document problems and solutions, and record all activity and communications regarding problems.
  • Communicate high-impact technical issues to Associate Systems Engineer.
  • Maintain defined service levels
  • Other projects assigned by the Associate Systems Engineer.