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Information Technology Support Specialist

3 months ago

Tacoma, United States Insight Global Full time

The Information Support Specialist I position is primarily responsible for day-to-day user support and customer service on company supported computer applications and platforms. This position will work as part of a team to troubleshoot and resolve problems and engage the appropriate resources to resolve the issue when necessary.


KEY DUTIES & RESPONSIBILITIES:.

  • Responds to requests for technical assistance in person, via phone, and electronically
  • Diagnose and resolve technical hardware and software issues
  • Research required information using available resources
  • Follow standard Support Desk procedures
  • Route issues to appropriate resource
  • Document all issue information according to standard operating procedure
  • Log all Support Desk interactions with internal and external customers
  • Identify and escalate situations requiring urgent attention or higher level of knowledge


PHYSICAL REQUIREMENTS:

  • Prolonged standing and periodically lifting, stretching and twisting
  • Prolonged sitting and terminal use
  • May be required to lift up to 50 lbs periodically
  • Hand dexterity and strength
  • Work outside normal hours may be required, including some weekends


WORK ENVIRONMENT:

  • Work performed primarily indoors and in production type facility


This role is a 3 month contract with a possibility to convert and is ranging between $25-30/hr based off experience