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IT Support Specialist

2 months ago

Tacoma, Washington, United States Tacoma Public Schools Full time
Job Summary

Tacoma Public Schools is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our technology department, you will provide technical support and service to District staff, ensuring that they have the necessary tools and resources to perform their duties effectively.

Key Responsibilities
  • Provide technical support and service to District staff, including troubleshooting hardware and software problems, and resolving account and application issues.
  • Model good practices and coaching with District staff and customers, providing up-to-date information about hardware and software in use by the District.
  • Collaborate effectively across District departments to bring resolution to questions, concerns, and technical issues.
  • Track and maintain databases of inquiries, problems, and resolutions, meeting IT goals and metrics in place to drive completion.
  • Monitor and adhere to District technology standards and procedures, assisting in the development of policies, user manuals, and department procedures.
Requirements
  • High School graduation and technical training in computer science or related field preferred.
  • Three years working in technology, preferably in a school environment.
  • One year experience in customer service.
  • Valid Washington driver's license with access to personal transportation.
  • Proof of training and/or certification, if applicable.
  • Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance.
Preferred Qualifications
  • Knowledge of hardware and peripheral equipment.
  • Knowledge of troubleshooting Windows installation, maintenance, and support.
  • Knowledge of Technology Tools.
  • Knowledge of Office 365 Tools.
  • Knowledge of District applications and services.
  • Knowledge of District security preventions and practices.
  • Knowledge of microcomputer hardware operating systems and interfaces with Windows OS.
  • Knowledge of student information systems.
  • Knowledge of assessment data construction, and facilities and other District data sources.
  • Knowledge of network equipment (hubs, switches, routers, wireless access points, etc.).
  • Knowledge of the use of the Internet Explorer and various browsers.
  • Knowledge of Remote Access.
  • Knowledge of microcomputer applications (spreadsheets, word processing, databases).
  • Knowledge and understanding of business processes.
  • Knowledge and understanding of telecommunication and voice telecommunications equipment is desirable.
  • Knowledge of wireless connectivity.
What We Offer

Tacoma Public Schools offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that this job description is not an employment agreement or contract, and District administration reserves the right to alter this job description at any time without notice.