Customer Service Representative

1 month ago

Greenwich, United States Stellar Consulting Solutions, LLC Full time

About the job :

Job title: Customer Service Associate

Job type: Hybrid and long term contract

Locations: Greenwich, CT; New York city, NY; Bridgewater, NJ; Durham, NC; Topeka, KS; Boulder, CO; Miami, Florida; Johns Creek, GA



The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

WHAT YOU’LL DO:

  • Serve as the first point of contact for prospective customers via the phone
  • Demystify the industry jargon and make life insurance easy to understand
  • Use a consultative sales approach to guide customers through the application process
  • Work closely with sales teammates to solve complex client problems
  • Continuously improve your performance in a metrics-driven environment, directly impacting your earnings
  • Have access to consistent 1:1 coaching, ongoing learning and development opportunities, and mentorship
  • Ensure prospective customers receive unparalleled service

WHAT YOU’LL NEED:

  • You have prior experience in a high-volume, dialer-based sales role, bonus points if you have prior experience in life insurance sales
  • You have an active life insurance license
  • You are self-motivated, ambitious, and excited to continue to grow in your career
  • You’re eager to find yourself among a diverse group of competitive peers, always learning from each other
  • You have a will to succeed in a target-driven environment, with substantial incentives based on various KPIs
  • You work well with others, solving problems on the fly using Slack, Zoom, Five9 and other communication methods
  • Your family and friends would describe you as a natural conversationalist - you keep the conversation flowing and are a pleasure for our clients to speak to
  • You welcome any and all feedback - you’re looking to improve your skills, and recognize the value of hands-on managers who care deeply about your growth
  • You are open to working some weekends and evenings obviously from the comfort of your own home

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