Customer Service Representative

17 hours ago


Troy, United States First Option Bank Full time
Provides prompt, efficient, and friendly services to customers and to recognize customers' needs with suggestions appropriate to the Bank's services. Expected to deliver customer service as outlined in our "customer pledge" and "customer service standards", and adhere to our "code of conduct". Requires a sound knowledge of established procedures, methods, and practices. Follows the established policies and procedures for this area.
GENERAL:
  • Greets and directs customers in person and on the phone.
  • Explains various services/products available and assists customers in selecting these services/products which best meet their needs.
  • Maintains confidentiality of customer accounts.
  • Routinely check internal bank email and other bank communications, responding to communications in a time frame appropriate to the communication received.
  • Clean and maintain work area with necessary supplies

NEW ACCOUNTS:
  • Opens various types of new accounts; verifies and processes changes to existing accounts.
  • Establish or maintain electronic services such as e-statements, electronic banking, etc.
  • Scan supporting account documentation within required timeframes.
  • Follow up with any documentation that is outstanding by reviewing the "signature card outstanding" report on a weekly basis.
  • Process customers check orders.
  • Encourage and maintain new and existing customer relationships by completing the customer on-boarding process.
  • Assist customers with balancing checking accounts.
  • Performs reprints of customer statements.
  • Creating or maintenance of debit cards.
  • Process POS (point of sale) disputes for customers.
  • Perform transaction item research for customers.
  • Provides assistance with "stop pays" and wire transfers
  • Performs a variety of other tasks, such as filing, copying, and distributing and opening mail.
  • Opens or closes safe deposit boxes; assist customers with accessing their safe deposit boxes and assists with inventory of deceased customers' boxes.
  • May also provide notary public services.

TELLER:
  • Accepts and processes transactions for deposit and loan accounts.
  • Process money orders, cashier's checks and other bank services.
  • Complete change orders.
  • Redeems U.S. Savings Bonds.
  • Processes credit card cash advances.
  • Ensure accuracy of work by reviewing work for possible errors or encoding necessary prior to scanning.
  • Perform service requirements to the ATM
  • Processes night deposit, drop off and mail-in deposits.
  • Responds to customers' inquiries, by phone or in person, as appropriate.
  • Balance and maintains proper cash level in drawers, keeps cash secure, and maintains a high level of safety and security for the bank.
  • Provide cleaning and maintenance to teller equipment such as coin counter, scanner, etc. on a regular basis.
  • Process stop payments

OTHER:
  • Attend/complete required annual training.
  • Actively involved in community activities.
  • Participates when possible in bank activities.
  • Performs other tasks requested by supervisor as they relate to the Bank and its functions.
Must be available to work between the hours of 8 am to 5 pm Monday through Thursday; 8 am to 5:30 pm Friday and 8 am to 12 pm on Saturdays.Learn More

  • Troy, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at our Store 4158 located at 1334 S Brundidge St Troy, AL 36081.The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player...


  • Troy, United States John Ray and Sons Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...


  • Troy, United States Circle K Full time

    Circle K - 536 Edwardsville Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Troy, United States Illinois Tool Works Full time

    This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. Ability to work with other Service Support Team Members. Will provide 24-hour-a-day, 7-day-a-we Customer Service Representative, Customer Service, Field Service, Representative, Manufacturing, Retail


  • Troy, Michigan, United States Domino's Franchise Full time

    Job DescriptionAt Domino’s Franchise, we’re looking for a skilled Customer Service Representative to join our team.Main Responsibilities:Answering customer calls and resolving queries in a timely and professional mannerProviding excellent customer service and ensuring customer satisfactionLabeling boxes and packaging products for deliveryOperating...


  • Troy, Michigan, United States Chico's FAS Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will play a critical role in providing exceptional customer service and supporting the sales process.Job ResponsibilitiesProvide exceptional customer service, ensuring a positive experience for all...


  • Troy, United States Refloor Full time

    Customer Service Representative Join our team as an Customer Service Representative, where you will be at the forefront of delivering exceptional experiences to our customers. Your role involves oversight of in-home installation projects and collaborating with installers and customers to ensure a seamless experience. Take your career to the next level! At...


  • Troy, United States Suburban Automotive Services Full time

    Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop. Suburban Accessories is the country's largest OEM accessories distributor. We sell and deliver GM and Ford accessories to authorized dealers across the Midwest and Florida. We also...


  • Troy, Michigan, United States Henry Ford Health System Full time

    About the Role:We are seeking a skilled Healthcare Customer Service Representative to join our team at Henry Ford Health System. In this role, you will play a vital part in delivering exceptional patient experiences and ensuring that our patients receive the highest level of care.Job Summary:The Healthcare Customer Service Representative is responsible for...


  • Troy, United States Michigan Farm Bureau Full time

    OBJECTIVE: Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service...


  • Troy, Michigan, United States Gap Inc. Full time

    Join our dynamic team at Gap Inc. as a Customer Service Retail Representative and help us deliver an exceptional shopping experience to our customers. You'll be working closely with customers to understand their needs and provide personalized service to drive sales and loyalty.About the RoleWe offer a competitive salary range of $35,000 - $45,000 per year,...


  • Troy, United States Superior Plus Propane Full time

    Superior Plus Propane is currently seeking a highly motivated Customer Service Representative (CSR) whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive...


  • Troy, Illinois, United States Pilot Company Full time

    Company OverviewPilot Company, a leader in the travel center and restaurant industry, is seeking a talented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing fast, friendly, and clean service to our guests.SalaryThe estimated hourly salary for this position is between $14.00 and $17.73 per...


  • Troy, Michigan, United States Specialized Recruiting Group Full time

    At Specialized Recruiting Group, we are looking for a highly skilled Customer Service Representative to join our Inside Sales team. As a Customer Service Representative, you will be responsible for managing customer relationships, resolving issues, and providing exceptional service.Key Responsibilities:Answer and manage phone calls and assist visitors at the...


  • Troy, United States BELFOR Group Full time

    Position Location: Troy, MI (On Site) Position Compensation: $20/hr. with Shift Differential New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30 am - 5:00 pm, Monday through Fr Customer Service Representative, Customer Service, 2nd Shift, Representative, Retail


  • Troy, Michigan, United States SMART Full time

    Job SummaryWe are seeking a Customer Service Representative to join our Operations team at SMART. This part-time role will provide excellent customer service, book reservations, and answer inquiries regarding transportation services.Key Responsibilities:Provide Exceptional Customer Service: Respond to customer calls and inquiries in a professional and...


  • Troy, Michigan, United States Medical Services Company Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team as a Medical Equipment Specialist. In this role, you will be responsible for processing and qualifying new orders related to Respiratory and Durable Medical Equipment, ensuring that orders are qualified to submit clean billable claims and provide exceptional customer care.


  • Troy, Michigan, United States Witte Bros. Exchange Full time

    Job DescriptionWe are seeking a part-time Intern to join our team at Witte Bros. Exchange as a Customer Service Representative - Logistics Support.This role is ideal for college students or individuals looking to gain experience in the transportation industry that could lead to a long-term career.The successful candidate will have the opportunity to immerse...


  • Troy, United States ITW Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...


  • Troy, Michigan, United States LoanCraft, LLC. Full time $21 - $25 per hour

    Schedule: Hybrid-Based    $25.00 Hourly Base Pay + Commission   Paid Training and Licensing Included!This position is ideal for a proficient customer service representative looking to gain exposure in inside sales and finance through comprehensive training and licensing.About LoanCraft  In 2023, there was a significant increase in home equity lines of...