Customer Service Representative

16 hours ago

Troy, United States Suburban Automotive Services Full time
Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop.

Suburban Accessories is the country's largest OEM accessories distributor. We sell and deliver GM and Ford accessories to authorized dealers across the Midwest and Florida. We also distribute AC Delco, Motorcraft and Mopar parts to dealers and aftermarket independent garages. We are comprised of 5 individual ADIs (GM) and 5 individual FADs (Ford), all of which contribute to $500M in total annual sales. Our values are encapsulated by the acronym DRIVEN (Dedicated to service, relationship-focused, versatile in our thinking, high standards for excellence and accountable (notable) for our actions).

Why Work for Us:

  • Multiple benefits package options that include medical, dental, vision, and disability options.
  • 401K program with company match.
  • Company stability with over 70 years of proudly serving the community.
  • Team member values driven Recognition Program.
  • Milestone Recognition Program.
  • The above market paid sick leave and vacation time of 30 days, bereavement leave, and jury duty pay.
  • Diverse and inclusive workforce with a variety of skills and knowledge.
  • Career and growth opportunities with a focus on team member development.

As the nation's most prominent vehicle accessory distributor, we partner with several OEMs (Original Equipment Manufacturers) to help deliver vehicle personalization to the customer. This position supports customer service-oriented dealings that require you to interact with hundreds of dealerships across the country each week to resolve support issues and ensure a best-in-class customer experience. In addition to being the best in the business regarding customer interactions, you must be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Salary Overview:
The pay rate for this role starts at $20 per hour based on experience.

Customer Service Representative Responsibilities include:
  • Process sales orders, create parts invoices, and repair orders.
  • Complete online customer eCommerce orders and dealer orders.
  • The candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation.
  • Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
  • Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.
  • Create Excel tracking sheets to communicate local and regional sales promotions.
  • Use analytical skills to solve dealers' problems when necessary.
  • Other duties as assigned.
  • Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision.

Customer Service Representative Qualifications and Skills:
  • Ability to read, write, and speak English.
  • Ability to pass the drug screen and background check.
  • Consistent work history and attendance record.
  • Ability to multi-task with strong follow-up skills.
  • Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).
  • Basic understanding of dealership operations.
  • High School Diploma or GED.
  • 1-2 years of prior customer service experience.
  • Advanced computer skills.
  • Ability to adapt and learn innovative technologies.
  • Ability to perform repetitive actions for extended periods.
  • Must be able to work in a fast-paced environment.
  • Must be attentive to details.
  • Experience with NetSuite is preferred.
  • Must be okay with taking 50+ calls per day.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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  • Pay Type Hourly

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