Customer Service/Inside Sales Representative

3 months ago


Troy, Michigan, United States LoanCraft, LLC. Full time $21 - $25 per hour

Schedule: Hybrid-Based    $25.00 Hourly Base Pay + Commission   Paid Training and Licensing Included

This position is ideal for a proficient customer service representative looking to gain exposure in inside sales and finance through comprehensive training and licensing.

About LoanCraft  

In 2023, there was a significant increase in home equity lines of credit, which remain in high demand. Despite a pause in home purchasing due to elevated mortgage interest rates, many homeowners are opting to leverage their home equity for renovations or other expenditures.

Established in 2003, LoanCraft serves as an exclusive service provider for one of the Midwest's leading mortgage loan providers, assisting clients in originating, processing, and underwriting home equity lines of credit with precision and efficiency.

If a dynamic, tech-driven work environment excites you, we should connect. As we expand, we seek enthusiastic and motivated individuals to join our team working with HELOC products. We fund training and licensing costs, and prior mortgage experience is unnecessary

Key Responsibilities as a Customer Service/Inside Sales Representative: 

  • Build Relationships with WARM leads provided to you. No cold calling required, as leads are pre-qualified.
  • Conduct phone-based consultative sales processes to gather necessary consumer information.
  • Present proposals to consumers, emphasizing the benefits and features of the Home Equity Line of Credit (HELOC) product, ensuring understanding of key HELOC features.
  • Collect and review customer financial documents for accuracy in collaboration with Loan Processors.
  • Act as the client's main contact throughout the entire origination process.
  • Achieve and surpass sales targets and objectives.

Qualifications for the role of Customer Service/Inside Sales Representative:  

  • Financial Acumen: Ability to analyze and understand financial data.
  • Effective Time Management: Excellent time management skills, with the ability to prioritize and manage multiple detailed tasks in a fast-paced, tech-driven environment.
  • Communication Skills: Comfortable interacting over the phone with customers, building trust and fostering client relationships.
  • Tech Savvy: Proficient in Microsoft Office applications.
  • Commitment to Licensing: Must study and pass the required test for the Mortgage Loan Originator license. We invest in your success with a comprehensive paid training program, covering all licensing costs and fees.
  • Coachability: Ongoing training and coaching provided to keep your skills sharp, bringing the willingness to learn the “LoanCraft Way.”
  • Education: Some college credits are required. Sales experience is NOT mandatory. We successfully train individuals from diverse backgrounds.

Perks & Benefits for the position:

  • Comprehensive Medical, Dental, and Vision Insurance Options
  • Long Term Disability/Group Term Life
  • Voluntary Term Life/Voluntary Critical Illness
  • Paid Sick and Vacation Time
  • Paid Holidays
  • 401(k) with Company Matching
  • Tuition Reimbursement
  • Quota Luncheons and Company Events
  • Advancement Opportunities
  • Performance Incentives

Compensation: This role offers a base hourly rate of $25.00 plus monthly uncapped commission based on your performance.



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