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Human Resources Coordinator

2 months ago

Oak Brook, United States HireTalent - Diversity Staffing & Recruiting Firm Full time

Job Title: HR Service Center Rep

Pay Rate: $25/hour

Duration: 3 months

Profile Summary

  • Responsible for providing consistent, high quality customer care, and service excellence to its customer base. Performs high-volume services through the HR Shared Services Center through standardized processes including administrative work, order fulfillment, and database transactions via telephone, web, facsimile, email or correspondance.
  • Serves as an integral member of a team providing escalated Human Resources support to team members. Assists team members and managers with questions regarding Human Resources policies, practices, tools and processes.
  • Records and tracks issues via the case management tool, tracking from initiation to resolution.


Major Responsibilities:

  • Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources.
  • Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues.
  • Documents incoming calls using a case management tool to resolve issues within identified service level agreements.
  • Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure the service levels are met.
  • Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls.
  • Performs administrative, transactional and data/records management activities in support of Human Resources.
  • Provides assistance on navigating internal resources on self-service and Human Resources technology tools.
  • Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution.