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Information Technology Support Specialist
2 months ago
Join Our Team as n IT Support Specialist
Territory: Houston, TX (near IAH airport]
Workplace Type: Hybrid
About Solmax
At Solmax, we're dedicated to pioneering sustainable solutions for civil and environmental infrastructure worldwide. Our innovative products revolutionize essential applications, promoting sustainability and enhancing our planet. With a rich history dating back to 1981, Solmax has expanded through strategic acquisitions, including GSE, TenCate Geosynthetics, and Propex. Today, we stand as the largest geosynthetics company globally, fueled by the passion and expertise of over 2,000 talented individuals and with operations in 58 countries. Headquartered in Quebec, Canada, Solmax operates subsidiaries and facilities across the globe.
Why Join Solmax?
- To actively contribute at establishing a best-in-class organization
- A global brand highly respected by its industry peers
- An outstanding organizational and working culture
- A highly collaborative team-based environment
- An organization highly adaptable to opportunities and change
- With a significant freedom to operate
- Highly diverse and international environment
- Competitive compensation and benefits
Position Overview
The IT support technician is responsible for providing technical assistance to users and resolving problems related to computer systems and software. Responsibilities include hardware and software troubleshooting, operating system management, network configuration, ticket management, accurate documentation of interventions and resolution of connectivity problems. The incumbent must demonstrate excellent communication skills to explain technical solutions in an understandable way to non-technical users. Collaboration with other team members is essential, as is maintaining a high level of customer service to ensure a positive user experience.
Key Responsibilities
- Support, install, and maintain user’s computers, network, peripherals, telephony, videoconference equipment, etc.
- Work within the company ticketing system and stay within Service Level Agreements for all ticketed requests.
- Proactive maintenance of all IT equipment and software on site. (Support for all User workstations and laptops – image new machines. Ensure proper monitoring and maintenance of all equipment including but not limited to the following: security and software updates, firmware updates, hardware replacement, UPS maintenance, backups for all critical equipment and applications.)
- Act as a local resource for the Engineering team providing hands-on intervention as needed.
- Be prepared to respond to security incidents immediately as needed.
- Provide communications with local users as requested by IT Management and Engineering
- Actively participate in user on/off boarding.
- Ensure all local resources meet a 90%+ for security updates, both Microsoft and 3rd party each month.
- Be familiar with all company applications and consoles. (Ticket system, Software Deployment Tool, AV console, Azure AD, Office 365, etc)
- Responsible for ensuring IT costs for the local site stay within budget.
- Cooperation and Collaboration with IT team on all Global efforts
- Ensure all company polices as well as IT best practices are being followed.
- Any other related tasks requested by the immediate superior.
Qualifications and Skills
- 2-3 years' experience in technical support (in a large company would be considered an asset)
- The incumbent should have expertise or working knowledge of each of these items:
- Microsoft Windows workstation and server
- Cloud Services (Microsoft Azure) – IAAS, PAAS
- Virtual environments (VMWare)
- On Prem Active Directory and Azure AD
- Office 365
- DNS, DHCP, Group Policy, Conditional Access, MFA
- One Drive / SharePoint / Cloud Storage
- Microsoft Office Suite
- Application Deployment
- Knowledge of 3-2-1 backup strategy
- Ability to explain technical concepts in a way that facilitates understanding by non-technical people
- Problem solving skills
- Excellent analytical skills
- Customer focus and active listening skills to fully understand needs
- Camaraderie
- Autonomy 2
- Adaptability and reliability
Benefits
- Competitive base salary
- Additional compensation (bonus)
- 401(k) match program
- Medical, dental and vision insurance
- Disability insurance
- Paid Time Off (PTO)
- Flexible work arrangements
- Career Development
Join us at Solmax and be part of a team dedicated to making a positive impact on the world. If you're passionate about sustainability, innovation, and driving operational excellence, we want to hear from you
Solmax Americas is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Solmax Americas complies with all applicable laws governing nondiscrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
