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Information Technology Support Engineer
3 months ago
AVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT area.
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website:-
Position: Information Technology Support Engineer (Freelancer IT Support Engineer – L1/L2)
Location: Denver, CO
Position type: Part-Time Contract Role
Note:- It's an onsite Support role. Traveling will be there. Travel costs will be provided.
Freelance Work: You will work on your own like a self-employed and you will get paid only for the hours OR days you work on the customer’s site.
Freelance work Process (step by step):
- Whenever our customer needs any help related to Desktop / Network Support L1 and L2 in your area, our team (Help Desk Team) will contact you over email OR by phone call / WhatsApp.
- Then our representative (Help Desk Agent) will brief you about the problem at the customer site.
- You can accept OR decline the ticket as per your availability. If you decline the ticket, then we will get back to you with another ticket in the future.
- If you accept it, then you need to visit our customer site with a few tools like a laptop with Windows 10, a few cables, one USB drive, and a strong internet connection, etc.
- Tool requirement depends on the problem/ticket.
The IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
- Bachelor’s degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- In addition, the IT Support Specialist Level 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
Examples of Tickets:
❖ Hardware recovery
❖ Router installation
❖ Windows Update, Config, and upgrade
❖ Smart hand support
❖ Router / Switch IP Config
