Sales Administrator

1 week ago

Santa Rosa, United States Rose International Full time

Job Title: Operations Support I

Duration: 10/07/2024 to 12/28/2024

Shift ~ 1st shift 7:30am-4pm

Location: Santa Rosa CA, 95403

We have an exciting opportunity for a Sales Administrator located in Santa Rosa, California. Excellence in execution is top priority for the Implementation team. This role is part of the Implementation Team, which primarily works in conjunction with the Government Commercial team, Santa Rosa site functional leads, Sales/Sales Support and vendors to set up accounts as part of the client onboarding process. Sales Administrators create new client accounts, establish new panels, and make updates to existing customer accounts. The Sales Administrator will report to the Implementation Specialist Lead in order to escalate questions, build improved workflows, capture key client information, support administrative requests, and troubleshoot issues.

RESPONSIBILITIES:

Responsible for timely execution of new account set-ups and ongoing post[1]implementation account updates across multiple software platforms and databases for Toxicology Government Services clients with attention to data accuracy and documentation needs.

Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.

Identify, document, escalate, and resolve problems as they arise.

Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction.

Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.

Meet and maintain productivity, quality and attendance performance metrics.

Other duties and special projects as may be assigned. IDEAL QUALIFICATIONS OF A SUCCESSFUL CANDIDATE

High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.

Strong organizational skills are critical, including attention to detail and multi[1]tasking skills. Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.

Experience with corporate culture along with an excellent customer service mentality.

Must possess adequate keyboarding skills necessary for quick, efficient data entry.

Proficiency in Excel, Word and Outlook essential.

Salesforce CFM knowledge preferred.

Excellent verbal and written communication skills.

Exceptional time management and analytical skills, as well as an ability to self[1]motivate.

Positive and helpful attitude.

Strong initiative and attention to detail.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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