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System Administrator

4 months ago

Buffalo, United States OneBridge Benefits Full time

Who We Are:

OneBridge Benefits was founded in 2013 with the vision to create better technology to support account-based health plans. Fast forward to today and we continue to be in growth mode, as a premier healthtech company servicing over 250,000 participants with over 2 billion dollars in health accounts.


In becoming part of the OneBridge Benefits team you would be joining a group of bright, driven, and creative individuals. We have built an environment that creates opportunities for our people to serve greater roles within specialized teams as we never lose sight of the pursuit of individual passions. We strive to go above and beyond, and embrace open communication, collaboration, and flexibility to achieve our mission.


Check out our careers page for more information on the Company and our Core Values: onebridgebenefits.com/careers/


Our Ideal Candidate:

Our System Administrator has an integral role in providing end-user and workstation support, administering our Office 365 tenant, and helping keep our server environments and applications up to date. The individual in this role would be relied upon to prioritize and execute helpdesk tickets and IT system projects while providing and improving end-user education and systems documentation. Additionally, beyond these core responsibilities, this position includes managing server monitoring notifications, IT inventory management, performing QA on internal IT Ops systems, and various other related tasks. OBB provides opportunities for training and certification programs as a part of our focus on professional development.


A strong candidate would have the following qualifications and skills:

  • Minimum of 1-3 years of IT Support / Systems Administration experience
  • Degree in a related technology field (Computer Science, MIS, etc.); or the combination of relevant experience and education
  • Working knowledge of Microsoft operating systems and Active Directory
  • Office365 administration experience
  • Understanding of network systems (OSI model), router systems, firewall system, switches, and on-prem network infrastructure -- TCP/IP, UDP
  • Ability to methodically troubleshoot workstation hardware and software issues
  • Responsive to helpdesk tickets related to workstation hardware, software, and connectivity issues
  • Install, maintain, and troubleshoot issues with end-user with both hardware (such as desktops, laptops, monitors, phones) and device operating systems and productivity software
  • Proven ability to provide both in-person and remote support to end-users
  • Serve as an IT systems resource on projects as needed.
  • Accurately maintain equipment inventory management
  • Leverage vendor support as needed
  • Knowledge of SQL and refreshing SQL Server data in test environments
  • Perform QA on additions/modifications to IT Ops systems
  • Create system and end-user documentation and train users when necessary
  • Willing and eager to venture out of comfort zone and learn new things
  • Ability to interact professionally and communicate effectively with both technical and non-technical users verbally and in written form.
  • Exhibit strong organizational skills in daily tasks and within projects
  • Ability to follow directions, both high-level and explicit, with limited daily supervision
  • Successfully works in a team environment as well as autonomously
  • Is flexible, open-minded, and adaptable to changing business needs
  • Is plugged into emerging technologies and industry trends
  • Responsive and flexible to work off-hours and on-call hours as needed
  • Ability to pass a national criminal background check


Additional skills valued although not required in:

  • Experience with Microsoft Deployment Toolkit
  • PowerShell / Batch Scripting
  • IT Cybersecurity Fundamentals
  • Experience with Microsoft Azure or other IaaS products
  • HIPAA Regulations and policies knowledge


The OneBridge Way:

At OneBridge Benefits we believe that company culture is paramount in creating enriching experiences, and we are grateful for how our culture has emerged over the past several years. Take a glimpse to see if it is a place where you could picture yourself thriving.


  • We are dedicated professionals who know and care about each other like family (and some are)
  • We are community builders and impact makers who prioritize giving back through involvement with the various charities that are important to our employees
  • We have numerous benefits including free downtown parking in a nearby covered ramp, a stocked kitchen with coffee and snacks, and a fully equipped gym.
  • We have a casual office environment, welcoming you to be you.


Apply today to learn more about building your career with our OneBridge Benefits team.