Customer Support Agent

3 weeks ago

Provo, United States Angel Studios Full time
Who We Are

Angel Studios is the home of stories that amplify light. Through its platform, thousands of "Angel" investors choose which titles will be created, funded, and distributed. Angel Studios allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio's key projects-- The Sound of Freedom and Dry Bar Comedy --have earned billions of views around the world. Learn more at Angel.com

We're looking for passionate team members who want to build world-class products that will reshape media over the coming decades. Learn more about:

Our North Star

Company Strategy

Team Principles

Join us and be part of stories that matter.

Job Description

Summary/objective:

Customer Support Agents are responsible for providing quality customer support on behalf of Angel Studios and be the first point of contact for customer concerns. This role specifically will be handling customer resolutions.

Expectations at Angel Studios:
    • Amplify light in every action.
    • As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.
    • You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.
    • Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build.
    >

Essential functions
    • Identify customer needs and help walk them through specific tools and features
    • Troubleshoot common issues with a product, merchandise, or service
    • Respond promptly to tickets and resolve issues in an effective and timely manner
    • Proactively use time wisely during high and low volume tickets
    • Communicate concerns and issues thoroughly across departments within company from direct feedback of customer interactions
    • Come in office at least once weekly to collaborate with team and strategize ways to improve customer service experience and best practices
    • Maintain documentation of feedback, concerns, and technical issues and escalate to applicable parties as needed
    • Conduct regular follow ups with customers with open tickets and unresolved issues
    • Provide introductory information to new and existing customers
    • Maintain professional and positive attitude while interacting with customers
    • Readily assist in livestream chats, merchandise launches, and other events as needed
    • Collaborate with team members and other internal departments on best practices when communicating specific information to customers
    • Must attend and contribute to regularly weekly scheduled staff meetings and company meetings in person or via zoom
    • Stay up to date prospective requests and keep systems current when determining if cases are open, pending, or closed.
    • Proficiency in speaking, reading and writing in the English language required. Additional language proficiency is a plus.

      Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
    >

Competencies
    • Ability to analyze and creatively problem solve
    • Can multitask various tasks simultaneously
    • Ability to answer high volumes of tickets, emails, chats, and inquiries.
    • Can maintain calm and positive demeanor in difficult situations
    • Familiarity with with industry and company standards is a plus
    • Experience with Zendesk platform or remote support tools preferred
    • Must be able to maintain good relationships with team members and be a team player
    • Proficient verbal and written communication skills
    • Must have compassionate and understanding ability to de escalate tough situations
    • Must participate in setting and achieving regularly scheduled and outlined objectives.
    • Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent.
    >

Required education and experience
    • High school diploma or equivalent
    • Basic computer skills and technology understanding
    >

Preferred education and experience
    • Bachelor's Degree or equivalent
    • 2+ years experience in customer service
    • Thorough understanding of customer service software remote platforms
    • Proficient computer skills and technologically savvy
    • Experience with Zendesk
    >

$14.09 - $17.64 an hour

Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Physical demands - Will need to be able to sit or stand at a desk for extended periods of time.

Position type and expected hours of work - Full-time, 40 hours per week.

Travel required - Travel is not anticipated for this position.

Perks at Angel:

- Competitive compensation

- 100% company-paid medical, dental, and vision premiums for employees and dependents

- Short, and Long Term Disability Insurance and Basic Life Insurance paid for employee, with option of additional AD&D insurance

- Generous Paid Time Off

- Health Spending Account (HSA)

- 401(k) investment opportunity with employer match

- Paid parental leave

- Identity Theft Insurance

- Pet Insurance

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Angel is an Equal Opportunity Employer:

At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.Learn More

  • Customer Support Agent

    2 days ago

    Provo, Utah, United States Duncan Aviation Full time

    Job DescriptionDuncan Aviation is seeking an experienced Customer Support Agent to provide exceptional customer service and handle cargo and baggage operations. This role involves working with a variety of customers, including airlines, passengers, and other stakeholders.Key ResponsibilitiesProvides legendary customer service to people desiring to travel,...

  • Customer Support Agent

    2 weeks ago

    Provo, United States Angel Studios Full time

    Who We AreAngel Studios is the home of stories that amplify light. Through its platform, thousands of "Angel" investors choose which titles will be created, funded, and distributed. Angel Studios allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project...

  • Lead Insurance Sales Agent

    4 weeks ago

    Provo, Utah, United States Perez Family Insurance Full time

    At Perez Family Insurance, we're looking for highly motivated and customer-focused individuals to join our team as Lead Insurance Sales Agents. This is a fantastic opportunity to build a successful career in the insurance industry.Salary and BenefitsWe offer a competitive salary range of $37,000 - $74,000 per year, depending on experience and qualifications....

  • Customer Support Specialist

    1 week ago

    Provo, Utah, United States Professional Recruiters Full time

    Job Title:Customer Support SpecialistEstimated Salary:$85,000 - $120,000 per yearAbout the Job:The Customer Support Specialist will be responsible for providing technical support to our North American customer base. This includes commissioning, maintenance, and training of customer site personnel in relation to our company suite of technologies.The ideal...

  • Customer Support Representative

    2 days ago

    Provo, Utah, United States Caselle Full time

    Job SummaryWe are seeking a skilled Customer Support Representative to join our team at Caselle. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our clients through phone, email, and online channels.The ideal candidate will possess excellent communication and interpersonal skills, with...

  • Customer Support Expert

    4 weeks ago

    Provo, Utah, United States Rain Retail Software Full time

    Job SummaryWe are seeking a skilled Technical Support Representative to join our team at Rain Retail Software. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their complete satisfaction with our system.About the RoleIn this role, you will work closely with customers...

  • Customer Support Specialist

    3 weeks ago

    Provo, Utah, United States Caselle Full time

    Job Title: Customer Support SpecialistCaselle is seeking a skilled professional to provide exceptional customer support. With a strong focus on delivering outstanding service, the ideal candidate will excel in responding to customer inquiries and resolving issues promptly. The successful candidate will possess excellent communication skills, both verbal and...

  • Customer Support Technician

    4 weeks ago

    Provo, United States Professional Recruiters Full time

    Customer Support Technician - Utah - Will cover the Western half of North America - Will travel 50% of the time. Because it's a large area most will be air travel. They provide a work truck for any other travel. Work from office in home when not traveling The Customer Support Technician (CST) liaises directly with the company's North American customer base,...

  • Customer Support Specialist

    4 weeks ago

    Provo, Utah, United States Qualtrics Full time

    About Qualtrics">At Qualtrics, we create software that helps companies deliver exceptional customer experiences. Our platform is used by thousands of organizations around the world to build high-performing teams and design products people love.We're looking for a skilled Customer Support Specialist to join our team. As a specialist in this role, you will be...

  • Customer Support Technician

    7 months ago

    Provo, United States Professional Recruiters Full time

    Customer Support Technician - Utah - Will cover the Western half of North America - Will travel 50% of the time. Because it's a large area most will be air travel. They provide a work truck for any other travel. Work from office in home when not traveling The Customer Support Technician (CST) liaises directly with the company's North American customer base,...

  • Customer Support Associate

    2 days ago

    Provo, Utah, United States Domino's Pizza LLC Full time

    As a Customer Support Associate at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. We estimate the salary range to be between $25,000 and $35,000 per year, depending on your location and experience. Your primary duties will include greeting customers, taking orders using our technology, and maintaining a clean and...

  • Customer Support Operations Manager

    2 days ago

    Provo, Utah, United States Professional Recruiters Full time

    Job SummaryThe Customer Support Operations Manager will lead our customer support team in the North American market, ensuring exceptional customer satisfaction through effective issue resolution and proactive engagement.As a seasoned professional with a strong background in mechanical or electrical trades, you will oversee commissioning, maintenance, and...

  • Customer Success Associate

    3 days ago

    Provo, Utah, United States Henrie Agency Full time

    Job OverviewWe are seeking a highly motivated and independent individual to join our Mortgage Protection service team as a Life Insurance Agent. This role offers a unique opportunity to help American families protect their homes and financial future while enjoying a competitive edge in the industry through our proven system of extraordinary mentorship,...

  • Customer Support Field Engineer

    1 week ago

    Provo, Utah, United States Professional Recruiters Full time

    About the PositionThe Customer Support Field Engineer will provide technical support to customers in North America, working closely with the Customer Service Manager to identify opportunities for further business development. This role requires a strong understanding of equipment maintenance and repair, as well as excellent communication skills to...

  • Cashier and Customer Support

    1 day ago

    Provo, Utah, United States Wal-Mart Stores , Inc. Full time

    Work Environment:Our store is a fast-paced and dynamic environment where no two days are the same. As a Cashier & Front End Services associate, you will be working in a team-based setting, collaborating with colleagues to ensure seamless customer experiences. You will also be responsible for maintaining a clean and organized store environment, including...

  • Customer Support Representative

    4 weeks ago

    Provo, Utah, United States Lift Credit Full time

    Job OverviewLift Credit is a leading online lender for personal installment loans, serving customers with no credit or poor credit.

  • Customer Support Liaison

    1 week ago

    Provo, Utah, United States Professional Recruiters Full time

    About Us:At Professional Recruiters, we pride ourselves on being a leader in the recruitment industry. Our team of experts has extensive knowledge and experience in matching top talent with premier companies across various sectors. We take pride in our commitment to excellence and our passion for delivering exceptional results. If you're looking for a...

  • Commission-Based Insurance Sales Executive

    2 days ago

    Provo, Utah, United States Pappas Agency Full time

    Job DescriptionAs a Remote Insurance Agent, you will be responsible for selling insurance products to clients across various geographic areas. Your role will involve building relationships, identifying customer needs, and delivering tailored solutions.You will have access to our proven system and lead generation platform, eliminating the need for cold...

  • UT-UtahValley Insurance Sales Specialist ???? Hybrid

    4 weeks ago

    Provo, United States American Senior Benefits Full time

    Overview: AGENTS WANTED! Are you ready for a career for life? Want stability? Want to give back to your community? At Legacy, backed by AMERICAN SENIOR BENEFITS, where we put people back in the people business, we are at the front line in our communities, helping to protect retirement income, educating seniors on safeguards available to them. We are backed...

  • Mortgage Protection Specialist

    3 days ago

    Provo, Utah, United States Mortgage Protection Center Full time

    About National Agents AllianceAs a premier mortgage protection insurance provider, we serve clients across all 50 states with robust financial coverage.Our motto, 'Have fun, make money, make a difference,' drives our agents to excel daily in protecting American families with life insurance.What We're Looking For:A team player with a strong work...