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Call Center Customer Service Representative

4 months ago

Jacksonville, United States Adecco Full time

Adecco is assisting a financial client in their search for Customer Service Representative in Jacksonville, FL. The position is on-site and pays $21.00/hr.

Shift: Mon - Fri, must have open availability

If you are looking for a new challenging opportunity, look no further. Apply now as these positions fill quickly.

Key Responsibilities include:

Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

Display passion, commitment and deliver an experience that improves our customers’ financial lives

Required Skills:

2+ years of high volume Call Center Customer Service experience.

Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information

Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint

Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment

Why work for Adecco?

  • Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan.
  • Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
  • Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria


Equal Opportunity Employer/Veterans/Disabled

Adecco will consider qualified applicants with arrest and conviction records for employment

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