Digital Manager III
1 month ago
Digital Manager III
Location: Sunnyvale CA / Burlingame, CA
Duration: 12 months contract with possibility of extension
Max Pay rate: $84/hr on W2 along with Medical, Dental, Vision, PTO and Sick time
Job Description:
JOB TITLE: Community Engagement Manager
RESPONSIBILITIES:
- Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement
- Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, ad-hoc community-related projects, etc.
- Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results
- Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes
- Develop calendar/roadmap for community engagement projects/programs
- Manage gamification strategies
- Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
- Advocate for and represent the needs of community members to stakeholders to ensure they’re heard and addressed
KEY SKILLS:Strategic Skills:
- Measurement, Benchmarking & Reporting
- Synthesizing results and Consulting
- Selling, Influencing & Evangelizing, Presentation, Facilitation
- Plan community programs designed to generate value
Technical Skills:
Data Collection & Analysis
Engagement & People Skills:
- Monitor and listen to understand member and stakeholder needs
- Test engagement techniques in order to boost participation
- Collaborate with teams across the business to incorporate community strategy
- Facilitate enablement sessions for community engagement playbooks
- Advocate for and build support for Community
- Technical Skills:
- Develop and test community engagement programs
- Analyze and present community data that addresses stakeholder needs
REQUIREMENTS:
- The ideal candidate has 3 years of community experience. They have a clear perspective for how to optimize and measure
- community performance and are subject matter experts. They have strong analytical and technical skills and are good
- decision-makers and communicators.
QUALIFICATIONS
- 3+ year’s experience in community member engagement strategies
- Excellent presentation and facilitation skills
- Ability to establish credibility on the subject matter with key customer stakeholders at all levels
- Familiar with Community, social media culture, analytics, and content management
- Experienced in engaging, consulting, and making recommendations to stakeholders
- Validated understanding of customer support principles
- Superb communication skills, and the ability to adjust tone and voice
- Ability to work cross-functionally and independently
- Operational-level knowledge of community platform tools
PREFERRED SKILLS
- Enterprise B2B2C consultancy experience
- Customer service experience
- Khoros Community platform experience
Must-Have Skills:
1.Previous Community Administrator/Engagement Experience – Hardware or Gaming
2.Technical Proficiency with community platform (Sprinklr, Khoros, HireLogic)
3.Communication – verbal and written
Nice-to-Have Skills:
1.Experience with XFN teams
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