Software Implementation Trainer

1 week ago

Frisco, United States Maris Consulting Group℠ Full time

Software Implementation Trainer

This is a salaried position and will require traveling throughout the US on a weekly basis

This role is with a Maris Veterinary Healthcare Partner


90% travel, 10% Remote

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.


The Software Trainer is responsible for the successful implementation for customers through delivery of remote and onsite go-lives. The Software Trainer will perform a variety of activities which include change management, training, configuration and deployment services to customers as they onboard with their new software platform.


The Software Trainer will coordinate with the wider customer team to ensure that issues are raised and dealt with appropriately. Perform all internal handovers to allow customers to have a seamless experience.


Key Responsibilities:


  • Travel onsite to lead the staff through the Go Live week and provide training and support through the change.
  • Perform this service remotely as necessary.
  • Travel expectation is 90% with the remainder being home based
  • To project a positive, friendly, helpful and professional company image.
  • Executing slick, efficient processes when delivering customers training services.
  • Analyze, develop and implement process changes to provide improvement in workflow, operational procedures and other related business areas.
  • Participates in internal projects to implement initiatives; identifies new project opportunities; generates ideas and solutions.
  • To provide the direction and execute the configuration of practice management software to a high standard that enables the customer to get the optimal results from the solution.
  • To provide exceptional communication to colleagues, co-workers and customers those results in the person being communicated with feeling engaged, informed and confident of the proposed outcomes.
  • To treat all customers and staff with efficiency and courtesy.
  • To use effective questioning techniques to clarify information and to transfer clients to appropriate staff members.
  • May lead work activities of team members, coordinating daily activities and providing training, coaching and guidance.
  • To execute a professional training services that result in a high level of customer experience where individuals are well trained on software platforms and armed with the knowledge to go-live with the solution.


Qualifications:


  • Ability to travel domestically through the United States, as well as some international travel as required.
  • Hold a valid driver’s license and passport.
  • Data gathering and analytical ability.
  • Process improvement skills
  • Excellent interpersonal skills.
  • Project management ability.
  • Strong verbal and written communication skills.
  • Experienced training in a business to business setting and or teaching qualifications
  • Ability to work both individually and as a team player.
  • PC skills, including Microsoft Office.



Key Competencies:


Customer Focus


Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.


Drives Results


Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.


Collaborates


Builds partnerships and works collaboratively with others to meet shared objectives. For example, one finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.


Balances Stakeholders


Anticipates and balances the needs of multiple stakeholders. For example, draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders. Probes deeply to gain a rich, detailed grasp of different stakeholders' priorities; takes initiative to respond to stakeholder problems.


Communicates Effectively


Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want

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