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Software Trainer Implementation

4 months ago

Frisco, Texas, United States IDEXX Full time

We're hiring a Software Trainer Implementation who will work on change management, training, configuration, and deployment of services to customers as they on board with their new platform. In this role you will coordinate with the wider customer team to ensure that issues are raised and owned appropriately and perform all internal handovers to allow customer to have a seamless experience. In this role you will be responsible for the successful implementation through delivery of remote and onsite go-lives. Please note this role is based out of Frisco, TX.

In This Role:
  • Travel onsite to lead the staff through the Go Live week and provide training and support through the change. Perform this service remotely as necessary.
  • Travel expectation is 75% with the remainder being office based.
  • Analyze, develop, and implement process changes to provide improvement in workflow, operational procedures, and other related business areas.
  • Participates in internal projects to implement initiatives; identifies new project opportunities; generates ideas and solutions.
  • Executing slick, efficient processes when delivering customers training services.
  • Provide the direction and execute the configuration of IDEXX practice management software to a high standard that enables the customer to get the optimal results from the solution.
  • Provide exceptional communication to colleagues, co-workers, and customers which results in the person being communicated with feeling engaged, informed and confident of the proposed outcomes.
  • May lead work activities of team members, coordinating daily activities and providing training, coaching and guidance.
  • Execute a professional training services that result in a high level of customer experience where individuals are well trained on IDEXX software platforms and armed with the knowledge to go-live with the solution.
  • Use clear and professional speaking style to enhance customer service.
  • Project a positive, friendly, helpful and professional company image.
What You Will Need to Succeed:
  • Bachelor's degree or equivalent combination of education and experience required.
  • Ability to travel domestically through the United States, and international travel as required.
  • Data gathering and analytical ability, process improvement skills, excellent interpersonal skills.
  • Project management ability, and strong verbal and written communication skills.
  • Ability to work both individually and as a team player.
Why IDEXX:

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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