Information Technology Manager

4 weeks ago

New York, United States Robert Half Full time

Overview:

The IT Manager will be a key member of the organization and manage all IT functions and support. This person will partner cross-functionally with various teams within the organization, as well as outside the organization to achieve company goals and objectives.


Key Objectives:

• Leads and administrates all aspects of IT within the organization

• Focusing on IT special projects to deliver business value through application development and enhancements

• Identify areas of process improvement, build in efficiencies, and execute change

• Deliver business value through proposing new IT solutions, application development and system enhancements.

• Ensure that IT policies and procedures are enforced, effectively implemented, and maintained to achieve organizational consistency and efficiency across all parts of the business

• Partner with departments and establish relationships to provide information to help make strong, informed business decisions.

• Provide helpdesk support to user on an on-need basis


Key Responsibilities:

• Accountable for the configuration, implementation, maintenance and support for all IT functions, hardware and software used by the company

• Manages and oversees all IT projects including mapping out each step/phase of the project

• Conduct analysis of the business functions and develop appropriate business intelligence reporting to provide key insights to leadership – this should include consistent metrics and analytics across business channels with the ability to update in near real time

• Responsible for keeping accurate inventory of all equipment, hardware, and programs

• Assists IT consultants with helpdesk items such as account setup and maintenance, hardware/equipment setup/installation, and deadlines for any projects within the organization regarding IT

• Serve as the secondary contact for desktop support, POS support for retail locations, and all3rd party service providers for any IT and POS support and administration

• Coordinate the preparation, configuration and staging of all software, systems, accounts, and hardware (POS, timeclocks, email, phone, security, etc.) for all retail locations and the office

• Accountable for maintaining accurate record of purchases made within the retail locations and corporate office

• Develop technical requirements, outlines, and schedules for special projects within the organization

• Maintain all relationships for all outside vendors and resources for IT, phone, data services, and video surveillance for both the corporate office and retail locations KPI’s/Deliverables:

• Well functioning and efficient IT systems

• Strong IT administration and enhancement of policies and procedures.

• Strategic planning and project management through a critical path and action plan

• Maintain cost containment and reduction opportunities across relevant areas of the business

• Clear communication across all cross-functional departments


Skills:

• 4-5 years’ experience within a similar function

• 1-2 years’ experience in IT project management is a must

• Excellent knowledge, skills, and abilities in managing special projects and coordinating multiple vendors and systems.

• Experience with Shopify and WMS systems is a must

• Knowledge of integration with a 3PL preferred

• Knowledge of inventory management in POS systems is a must; Retail Pro 9 preferred

• Ability to oversee vendors/partners/contractors

• Excellent communication skills and an ability to liaise with all aspects of the business


Attitude:

• A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally

• Proven track record of driving results, utilize resources, create short- and long-term solutions,

• Takes initiative to manage results within a timely manner

• Possesses exceptional organizational skills and strives for a high level of achievement with strong project management skills

• The ability to prioritize and deliver against deadlines

• Decisive, structured and organized, with a keen eye for detail

• Eager to take on high level special project management responsibilities with the personality to take executive feedback

• Thinking outside of the box while managing cost with return timeline

• Work with a high sense of urgency and be adept to prioritizing your time

• Critical path mindset on approaching project management challenges

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