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Key Account Supervisor

4 months ago

Valley Cottage, United States National Ramp - Home Access Full time

Thank you for your interest in joining the National Ramp team National Ramp is in search of a passionate and enthusiastic Key Account Supervisor who will bring their expertise to our team and help us grow to become the #1 Ramp Company in the World.


National Ramp is a market leader, innovator, and disruptor providing newfound freedom to elderly and disabled human beings with the greatest range of accessibility ramps in the industry. Our family has been in the access business for over 30 years, and the foundation of our growth and any success we’ve had is our Core Value to care about people.


National Ramp dealers have installed hundreds of thousands of ramps across North America, and it is truly rewarding to make a real and meaningful change in so many lives. We believe that making great ramps is only a part of our work. The greatest work we do is giving fellow humans their freedom back. When someone is literally trapped inside their home or stuck in a hospital and we are able to provide a means for them to regain their Freedom Now – that is what brings us true joy and purpose.


At National Ramp, we work hard, we are accountable, and we are results-driven. We recognize that these attributes may not be valued by everyone, and that’s OK


Our Core Values are:


  • We WOW – We go the Extra Mile. We exceed expectations. We work hard and have fun. We are obsessed with our customers, we love our business, and we love what we do. We are “World Class” in everything we do.
  • We NOW – We GSD (Get Stuff Done) and we get it done fast. Freedom NOW. We are urgent, driven, energetic, and fast-paced. We believe in “production, then perfection”.
  • We Own It – We are accountable. No excuses, no jerks. We take responsibility for our actions, our job, our life, and our word by seeing things through to completion. We are nice, but we are driven for results.
  • We Innovate and disrupt. We are growth-minded, for us and for our customers. We never stop learning. We adapt quickly and thrive on new challenges. We constantly seek ways to disrupt the status quo and improve.
  • We Care. We care about people. About each other, about our customers, about our customer’s customers, about our families, and about the world. We are invested in National Ramp and behave like it’s our own business to help everyone win. We stay safe to ensure everyone goes home the way they came, every day.


ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned:


Key Attributes:

  • Strong leadership and the ability to inspire and motivate a team.
  • Excellent interpersonal skills to interact effectively with a variety of personality types.
  • Advanced listening skills to understand both customer needs and team feedback.
  • Ability to resolve conflicts and maintain a harmonious work environment.
  • Demonstrated ability to coach and develop others.

Key Qualifications:

  • Proven experience in leading a team of account managers or similar roles.
  • Exceptional verbal and written communication skills.
  • High level of social perceptiveness and ability to manage team dynamics.
  • Experience in business development and a strong track record in achieving sales targets.
  • Advanced motivational and negotiation skills to drive team performance.
  • Strong organizational skills and the ability to oversee multiple team projects.

Responsibilities:

  • Supervise a team of Account Managers, providing direction and leadership.
  • Maintain oversight of client accounts, ensuring all team members meet client needs and manage communications effectively.
  • Monitor team performance and provide coaching to ensure KPIs are met.
  • Develop and implement strategies for upselling and cross-selling to enhance client relationships.
  • Foster a culture of continuous improvement and exceptional customer service within the team.
  • Organize regular team meetings to ensure alignment with company goals and client needs.
  • Act as a senior point of contact for major client concerns and escalations.
  • Encourage team development through regular feedback, performance reviews, and training opportunities.

Preferred Skills and Qualifications:

  • 7+ years of professional experience in sales or account management, with at least 3 years in a supervisory role.
  • Strong command of CRM and ERP software, such as HubSpot and Epicor.
  • Excellent organizational, presentation, and negotiation skills.
  • Ability to foster a cooperative work environment and enhance team efficiency.

Education:

  • Bachelor’s degree in business administration or related field preferred, or equivalent experience.


Why Join National Ramp?


Our commitment to you goes beyond the usual. You'll enjoy a competitive salary and a comprehensive benefits package from day one, with no waiting period. This includes health, dental, and vision insurance, a matching 401(k), life and disability insurance, and a wealth of other resources to support your personal and professional life. With 3 weeks of Paid Time Off and additional days for statutory holidays, we ensure you have the time to recharge and enjoy life.


More than that, we offer a work environment where you're encouraged to excel and innovate. At National Ramp, your work is more than a job – it's a passion fueled by a community that values your contributions and celebrates your achievements.


Ready to Make a Difference? Apply Now


Join us in our mission to create accessible spaces for everyone. At National Ramp, your work changes lives, including your own.