Systems Engineer

1 month ago

Baltimore, United States CBTS Full time

Provide Windows and Linux Server administration as a member of the CBTS team. Execute procedures for break/fix repair, change requests, and scheduled maintenance. Responsible for assisting in the implementation and support of virtualized servers both on-prem & cloud. Responsible for customer server and procedure documentation.

Essential Functions

  • Write, and maintain systems documentation. Work with team lead to develop procedures and guidelines for implementation and management of Windows Server infrastructure.
  • Provide day to day Server administration on virtualized servers through ITIL defined processes.
  • Respond to phone calls & incident tickets.
  • Analyze and respond to server outages or performance-impacting events.
  • Create/update/complete trouble tickets; update and follow up on outstanding tickets and perform escalation to Lead Specialists for additional assistance
  • Assist in project & migration efforts
  • Server analysis, vulnerability assessment and patch management.
  • Management of the virtualization infrastructure.


Education:

Two years of College resulting in an Associate’s degree or equivalent.

Experience / Background:

3 to 5 years

Accreditation / Certification / Licenses

Current Microsoft MCSE Certification

VMware Certifications preferred

ITIL foundations certification preferred

Working understanding of Cisco Networking a plus

RedHat, Suse or Canonical certifications a plus

Working understanding of OpenShift or Docker containerization is a plus


Previous Job Experience:

Working with network troubleshooting tools such as ping, traceroute, nslookup, and dig

General understanding of IP subnetting, including variable length subnet masks

Hands on experience with Windows and Linux

Understanding of backup technologies

Hands on experience with SAN storage

Hands on experience with VMware, OpenStack, KVM or other virtualization technologies

Hands on experience with V2V and P2V migration tools and processes

Customer focused interpersonal skills in a support environment


General Technical skills -- includes product knowledge, business acumen and competitive knowledge. Continually grow technical capability and increase market and competitive intelligence.

  • May require late hours and weekends to complete assignments and projects.
  • May require sitting and/or standing for long periods of time.
  • May require identifying and distinguishing colors
  • May require working in confined and dark areas for any periods of time


Supervisory Responsibilities: This position may require performing as an acting Lead Specialists. Competencies Include:

  • Strong Sense of Accountability
  • Planning/Organizing - Prioritizes and plans daily work activities; uses time efficiently; organizes or schedules their own tasks
  • Ability to work independently - with minimal direction including with follow-up
  • Decision making - makes sound, well informed, fact-based decisions
  • Results driven with a sense of urgency
  • Change Management -- adapts to new information, changing conditions, or unexpected obstacles
  • Strong attention to detail--accurate data gathering, insightful analysis, ability to manage logistics and tactical details with flawless execution
  • Excellent interpersonal communication, teamwork and project management skills required
  • Ability to operate in a dynamic environment with minimal supervision
  • Possesses the appropriate level of technical/functional expertise and knowledge
  • Customer service focus and orientation
  • Process oriented - Knows and understands how to identify, analyze, and create efficient scalable and repeatable processes.
  • Ability to communicate with brevity and clarity orally and through written communication to management, co-workers and external customers.


Special consideration given to the ability to write Python scripts and use automation to perform tasks

This role may require an on-call technical escalation rotation


This full-time position requires US Person only. (Permanent Resident, Green Card Holder, or US Citizen). Visa Sponsorship is not available for this position.


CBTS is not accepting agency submissions at this time.


Hourly rate/Salary is dependent on experience.


CBTS Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws

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