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Regional Manager

2 months ago

Norwalk, United States South Oxford Management Full time

Who We Are

South Oxford Management is a full-service property management company with locations in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are dedicated to offering an exceptional experience to our residents and team members. Our owners bring years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From asset management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission.

When you join South Oxford Management, you become part of a team, where you’re encouraged to learn, share ideas, and participate in team building and charitable activities.


How You Will Contribute

The Regional Manager supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies (SOP’s) and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives.


Things You Will Do

Leadership

• Assist Property Managers in resolving employee issues concerning performance evaluations, employee disciplinary actions or other related basic employee management issues

• Coordinate and/or ensure that Manager, Leasing and Maintenance meetings are occurring as needed

• Ensure performance evaluations are being conducted on supervised staff

• Reinforce company values in all property operations.

• Participates in hiring and screening of onsite staff including but not limited to Community Manager, Assistant Community Manager, Leasing Agents, Maintenance Supervisor, Maintenance Technicians, Porters, Housekeepers, Groundskeepers, Pool attendants and related contract employees to assist in essential job duties and responsibilities.

• Ensure employee requests or complaints are responded to in a timely manner

• Ensure all mandatory courses, training and certifications are completed in a timely manner

Financials

• Manages the operational and financial responsibilities of an assigned region

• Operates within the financial guidelines

• Makes strategic changes to increase income, decrease expenses and grow net operating income

• Ensure that income is collected, expenses are processed timely, and Bad Debt followed up on in accordance with policy

• Complete thorough reviews of weekly, monthly, quarterly, and annual operating and financial reports

• Work with Asset Manager to create and evaluate property budgets and performance goals

• Work with Asset Managers on evaluating capital needs and planning capital projects

• Develop the annual budget(s) for the properties comprising the assigned portfolio and

oversee attainment of budgeted goals by analyzing and evaluating financial statements

Compliance

• Ensure that properties operate within any applicable local, state, and federal laws including

OSHA (Occupational Safety and Health Act), Fair Housing, Landlord/Tenant regulation and other

• Possess a complete understanding of ownership structure, financing, and income-regulated

programs

• Ensures adherence to all policies and procedures by the Property Managers down through the

teams including all forms, leases, and other documents deemed standard for our company

• Monitor and ensure compliance of all company platforms and corporate initiatives

Business Acumen

• Monitor and address any gaps in the financial performance of the portfolio.

• Regularly review occupancy trends and make recommendations to rent schedules on LRO

calls.

• Responsible for monthly Move in and Renewal file audits

• Respond to resident complaints directly related to or against Property Managers and/or any

complaint that might have legal exposure

• Oversee resident renewals are being captured at the highest rates possible

• Oversee properties are leased at or above market occupancy and rent levels based on owner

guidelines

• Supervise all property marketing to ensure it is current, accurate, relevant, legal and make

recommendations as needed

• Inspect properties monthly to ensure the highest standards of curb appeal are maintained;

evaluate maintenance, grounds, and housekeeping operations in common areas.

• Conduct periodic inspection of vacant apartments for market-ready completion; develop

corrective action for properties that fall short.

• Should have advanced understanding for maintenance process and responsibilities with the

ability to manage capital need bid/execution, manage preventative maintenance plans and

managing basic rehab projects

• Ensures seasonal contracts are bid and executed timely, including but not limited to

landscape, snow, and pool services.


Things You Need

• Minimum of 5 years' experience in Multi-Family Housing with multi-site property management

• Three or more years of experience in property management with at least one year as a

Community Manager

• Bachelor’s degree preferred

• Individual must possess a proven track record of successful multi-Site property management

experience

• Willing to work flexible schedule including weekends and holidays

• A sharp, professional appearance

• Must be able to walk the property which includes climbing stairs

• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies

• Stand for extended periods of time

• May be required to lift to 25 pounds without assistance

• Must have reliable transportation to conduct site visits

• Skills:

o Must be able to thoroughly understand the financial aspects of running a portfolio

o Must have excellent computer skills.

o Strong, positive, motivational leadership style in managing multiple teams to success

o Must have strong ability to manage multiple priorities while maintaining consistent service

o Must have demonstrated conflict resolutions skills.

o Must have high sense of urgency in completing all tasks, while maintaining a strong detail orientation

o Excellent knowledge of local, state, and federal resident/property management laws/guidelines

o Ability to problem solve, make decisions, and lead a team

o Have excellent verbal and written communication

o Possess knowledge of competitive properties and market knowledge within the region

o Experience managing up to 1,500 units within a region

o Experience managing/supervising 20+ employees

o Advanced budget experience, can interpret, make assumptions and be part of property budget creation

o Possess advanced/higher level fair housing and legal requirement knowledge for leasing and marketing property/units

o Dynamic team leadership and communication abilities

o Proficiency in Microsoft Office (Word, Excel, and Outlook)

o Able to multitask and meet deadlines in a timely manner

o Knowledge of Yardi or other industry software preferred


What We Will Provide You

South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:

• Medical/Rx

• Dental

• Vision

• Employer Paid Life/AD&D

• Voluntary Life/AD&D

• Short Term Disability

• Long Term Disability

• Employee Assistance Program

• Accident Plan

• Hospital Indemnity Plan

• Critical Illness Plan

• Legal/ID Theft Protection

• Pet Insurance

• 401(k) Retirement w/ Match + Immediate Vesting

• Paid Holidays and Time Off (3+ weeks)

• Rent Discount (30%)

• Tuition Reimbursement($2,000/year)

• Paid Parental Leave (4 weeks)

• Employee Referral Bonus

• Employee Rewards and Recognition


You’re exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO.

South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.