Current jobs related to Service Desk Technician - Raleigh - DataStaff, Inc.

  • Service Desk Technician

    3 months ago

    Raleigh, United States Cynet Systems Full time

    Job Description: The client Service Desk is the 247x365 single point of contact for customer-submitted incidents and service requests. Service Desk Technicians provide consultation, elevated support, and advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking,...

  • Service Desk Technician

    4 weeks ago

    Raleigh, United States Cynet Systems Full time

    Job Description: The Client Service Desk is the 247x365 single point of contact for customer-submitted incidents and service requests. Service Desk Technicians provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management,...

  • Service Desk Support Specialist

    7 days ago

    Raleigh, North Carolina, United States Crescens Full time

    Job Title: Service Desk TechnicianLocation: Remote OpportunityDuration: 12 monthsThe User Support Technician II (Service Technician II) is an essential role on the Service Desk, dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools, and North Carolina citizens.The Client's Service Desk is the 24×7x365...

  • Service Technician

    2 days ago

    Raleigh, North Carolina, United States Piedmont Service Group Full time

    {"h1": "Service Technician Job Description", "p": "At Piedmont Service Group, we are seeking a skilled Service Technician to join our team in Raleigh, NC. As a Service Technician, you will be responsible for providing maintenance and repairs on commercial heating and air conditioning systems, ensuring a high-quality experience for our...

  • Service Desk Specialist

    2 days ago

    Raleigh, North Carolina, United States Focused HR Solutions Full time

    Remote Service Desk Opportunity We are seeking a skilled Service Desk Specialist to join our team at Focused HR Solutions. This is a remote position that offers the flexibility to work from anywhere. **Job Summary:** As a Service Desk Specialist, you will be responsible for providing exceptional customer service to our clients. You will be the first point...

  • Service Desk Specialist

    3 days ago

    Raleigh, North Carolina, United States MSys Inc Full time

    Job SummaryWe are seeking an experienced Service Desk Analyst to join our team at MSys Inc. This is a long-term contract opportunity that requires a high level of technical expertise and excellent communication skills.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personTroubleshoot and resolve complex technical issues...

  • Service Desk Support Specialist

    6 days ago

    Raleigh, North Carolina, United States Cherokee Nation Businesses Full time

    Job SummaryWe are seeking a highly skilled Junior Tier-1 Service Desk Support Specialist to join our team at Cherokee Nation Businesses. As a key member of our IT support team, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Key ResponsibilitiesProvide initial diagnosis and...

  • Service Technician

    2 months ago

    Raleigh, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionPiedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We are currently looking for a Service Technician to join our team in Raleigh, NC team.We provide above-average pay, great benefits, and a strong company culture with low turnover.Primary Job Function: To provide maintenance and...

  • Service Desk Consultant

    2 weeks ago

    Raleigh, North Carolina, United States Aditi Consulting Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Consultant to join our team at Aditi Consulting. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT needs are met in a timely and efficient manner.Key ResponsibilitiesTechnical Support:...

  • HVAC Service Technician

    2 months ago

    Raleigh, United States Lawrence Service Group, Inc. Full time

    Job DescriptionJob DescriptionWe are looking for an HVAC Service Technician to join our team! You will install, service, and repair heating and air conditioning systems.Responsibilities: Inspect and perform equipment repairs and replacementsPerform routine preventative maintenance Respond to emergency maintenance requestsAdhere to all safety policies...

  • 8-11 Service Desk Specialist

    4 weeks ago

    Raleigh, United States Focused HR Solutions Full time

     This job is remote. Our client has an opening for  a  Service Desk (739934) This position is up to  6 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resume:Experience providing excellent customer service skills using ITIL methodology Required 2 YearsExperience working in a call center environment and...

  • Tier I Service Desk Analyst

    3 days ago

    raleigh, United States Aditi Consulting Full time

    Tier I Service Desk AnalystRaleigh, NCHybridPut your support skill set to work by maintaining app support for Confluence pages, performing upgrades and migrations, handling change requests for updates to staging or production, and handling cases. As the Tier I Service Desk Consultant, you will handle the normal influx of support requests, route cases,...

  • Tier I Service Desk Analyst

    4 days ago

    Raleigh, United States Aditi Consulting Full time

    Tier I Service Desk AnalystRaleigh, NCHybridPut your support skill set to work by maintaining app support for Confluence pages, performing upgrades and migrations, handling change requests for updates to staging or production, and handling cases. As the Tier I Service Desk Consultant, you will handle the normal influx of support requests, route cases,...

  • IT Service Desk Agent

    3 weeks ago

    Raleigh, United States Novalink Solutions LLC Full time

    Job DescriptionJob DescriptionThe IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.• Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation,...

  • Tier I Service Desk Specialist

    3 days ago

    Raleigh, North Carolina, United States Aditi Consulting Full time

    Job Title: Tier I Service Desk ConsultantAs a Tier I Service Desk Consultant at Aditi Consulting, you will play a crucial role in maintaining app support for Confluence pages, performing upgrades and migrations, handling change requests for updates to staging or production, and handling cases. Your primary responsibility will be to handle the normal influx...

  • Service Desk Specialist

    2 days ago

    Raleigh, North Carolina, United States Aditi Consulting Full time

    Job SummaryWe are seeking a highly skilled Service Desk Consultant to join our team at Aditi Consulting. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring that their issues are resolved promptly and efficiently.Key ResponsibilitiesTechnical Support: Provide timely and...

  • HVAC/R Service Technician

    2 days ago

    Raleigh, North Carolina, United States Tech-24 A Commercial Food Service Repair Company, Inc. Full time

    Tech-24 A Commercial Food Service Repair Company, Inc. is seeking a skilled HVAC/R Technician to join our team. As a Commercial HVAC/R Technician, you will be responsible for troubleshooting and repairing commercial HVAC and refrigeration equipment. Your expertise will ensure the safe operation of our clients' equipment, and your exceptional customer service...

  • Front Desk Supervisor

    4 months ago

    Raleigh, United States Aimbridge Hospitality Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Hospitality, Associate, Operations, Hotel

  • Front Desk Representative

    1 week ago

    Raleigh, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Summit Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling daily operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide top-notch customer service to...

  • Front Desk Representative

    3 weeks ago

    Raleigh, North Carolina, United States Candlewood suites LAX Hawthorne Full time

    Job SummaryCandlewood Suites LAX Hawthorne is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Service: Greet and...

Service Desk Technician

3 months ago

Raleigh, United States DataStaff, Inc. Full time

DataStaff, Inc. is seeking a Service Desk Technician for a long-term contract opportunity with one of our direct clients in Raleigh, NC


*This position is remote

*This position will be required to work weekends and holidays, as needed.


Responsibilities

  • Provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology-based systems located throughout the state agencies and universities, as well as for private businesses and citizens.
  • Provide advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team.
  • Responsible for researching/analyzing issues/troubleshooting problems and soliciting relevant information from users to describe and document routine and non-routine problems and resolving or escalating them to the next level.
  • This position is critical in promoting a positive customer experience and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population.
  • This position may be required to work weekends and holidays, as needed.


Required Experience:

  • Impeccable customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
  • Enhanced computer literacy is required.
  • Understanding of contact center environment and Service Desk role.
  • Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
  • Ability to organize and follow more complex and/or detailed technical procedures.
  • Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
  • Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
  • Demonstrated sense of ownership, reliability, and urgency.
  • Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
  • Proficient in translating technical issues into understandable terms for non-technical users.

Minimum Education:

  • Associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution
  • 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.


Required Skills:

  • 2 Years - Experience providing excellent customer service skills using ITIL methodology
  • 2 Years - Experience working in a call center environment and Service Desk role
  • 2 Years - Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365, desktop hardware/software, voice and network connectivity, network printing, email, smartphones, and web-based applications.
  • 2 Years - Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.


Desired Skills:

  • ServiceNow experience
  • HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred


This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long term, we also have a 401k program available for employees after 6 months.