Service & Warranty Manager

3 weeks ago

Pewaukee, United States The Boelter Companies, Inc. Full time
For 90 years, Boelter has been helping our customers create unforgettable experiences. Our focus is to provide unparalleled service and high-quality products. Boelter takes your best and makes it even better.

Boelter participates in every aspect of the restaurant supply, hospitality, and beverage industries. From designing commercial kitchens to delivering barware supplies, from installing food service equipment to staging the perfect tabletop - with our full spectrum of services and products - we bring inspiration to the table.

Service & Warranty Manager

The Boelter Companies is seeking a full-time Service & Warranty Manager. We are looking for a passionate, creative, team-oriented individual that will help make a difference in a rapidly changing and evolving organization.

The associate will embody and execute our company core values within all day-to-day duties and responsibilities:

We work as a team, leveraging our collective strengths

We are passionate, bringing resiliency, creativity, and grit

We do what's right with honesty, respect, and accountability

We are reliable, through innovative and streamlined processes

We have fun, celebrating successes and learning from failures

We build relationships, helping our colleagues and customers thrive

ESSENTIAL DUTIES AND RESPONSIBILITES:
  • Answer and respond to incoming call and emails related to warranty and service
  • Obtain critical information required to determine whether equipment is in warranty or requires out of warranty service to include:
  • Manufacturer
  • Serial Number
  • Site Contact
    • Email
    • Phone Number
    • Other contact(s) needed to be updated
  • Description of the issue
  • Log all information and notes into Boelter's warranty system
  • Work with factory on equipment in warranty
  • Coordinate service with ASA and customer
  • Communicate status to applicable National Account Managers
  • Communicate status to customer
  • If equipment is not under warranty, identify local ASA to assist with service

EDUCATION AND/OR EXPERIENCE:
  • 5-10 years of experience in the foodservice industry
  • In-depth understanding of coordinating service for equipment under warranty
    • Understands Manufacturer warranty processes
    • Coordinates with manufacturers and rep groups
    • Coordinates with Authorized Service Agents (ASAs)
  • Coordination of service for non-warranty items
    • Introduction to local ASAs
  • Proven ability to manage a high volume of daily service calls
  • Must have excellent verbal and written communication skills
  • Great listening skills
  • Ability to remain calm and professional under pressure
  • Good relationship building skills
  • Very detail oriented
  • Highly organized
  • Exceptional follow up skills

REQUIREMENTS:
• You are well organized, fast-paced and have a zest for learning
• Must have excellent English communication skills

At Boelter, we care about our associates. We are pleased to offer a comprehensive suite of benefits that are designed to promote and support total well-being for you and your family.

Associates working a minimum of 30 hours per week are eligible to enroll in our benefit programs. Coverage begins the first of the month following hire date for those that enroll in:
• Medical & Prescription Drug
• Dental
• Vision
• Flexible Spending
• Health Savings Accounts
• Long-Term Disability
• Basic Life/AD&D
• Supplemental Life/AD&D

Short-Term Disability coverage is provided via salary continuation at a rate of 60% of your base salary. You are eligible for this coverage after one year of employment.

401(k) contributions can start as soon as the first payroll of employment and include a company match.

You can also take advantage of Associate Perks immediately such as Paid Time Off and associate discounts at our stores.

We are proud to offer On Demand pay to their associates. Work today and get paid tomorrow
Boelter is committed to offering a robust benefits package and exciting work culture that makes it a great place to work Wont you come join us?

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