Warranty Specialist

3 days ago

Pewaukee, United States Educated Solutions Corp Full time

ESC has an exciting opportunity for a Warranty Specialist working onsite in the Waukesha Area with our premier client, a leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies in the Midwest, Plains, and Mountain States. The Warranty Specialist plays a crucial role in efficiently processing warranty claims, ensuring a seamless experience from claim receipt to vendor payment. Reporting to the AP and Warranty Manager, the Warranty Specialist will contribute to the company's customer-focused approach with a professional and enthusiastic attitude. The position starts as a 6-month contract opportunity.


Key responsibilities include:

  • Conducting general clerical duties.
  • Processing a high volume of warranty and labor claims for Trane/American Standard.
  • Reconciling vendor credits with the warranty system.
  • Closing out claims in the accounting system.
  • Running monthly reports on open claims.
  • Handling customer emails and phone calls.
  • Performing other duties as assigned.


Skills and Qualifications:

  • Strong organizational skills.
  • Attention to detail.
  • Good written and verbal communication skills.
  • Proficient in Microsoft Outlook, Excel, and Word.
  • Fast and accurate data entry skills.
  • Ability to research discrepancies in a timely manner.
  • Creative thinking ability.
  • Capable of managing multiple responsibilities simultaneously.


Education/Experience:

  • High School Diploma or equivalent required.
  • Some experience with accounting practices is preferred.
  • Customer service experience is advantageous.

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