Global Service Operations Manager

2 months ago

pewaukee, United States CFR Engines Inc. Full time

Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we continue to grow and diversify, we are seeking a highly skilled and motivated Global Service Operations Manager to join our team in Pewaukee, WI


As a Global Service Operations Manager, you'll be an integral part of our team, responsible for the planning, structure, organization, and execution of the global field service strategy including the development of common global service performance standards and working with the service team to train, retain, and support their personal development. Join us and be part of a company where innovation thrives alongside tradition as we go above and beyond every day to meet the evolving needs of our industry.


Why CFR Engines?

At CFR, we believe in fostering a culture where every team member feels valued, supported, and inspired to thrive. When you join CFR you can expect to receive a competitive compensation package, flexible schedule, and a dynamic work environment where innovation thrives alongside tradition.


Key Responsibilities:

Establish scalable and effective service models, best practices, procedures, methodologies and standards to help decrease resolution time and increase quality of response.

Create clear, measurable metrics and goals to ensure the support team is delivering world class service in every customer interaction via all channels (i.e. email, phone, chat, in person).

Establish consistent escalation paths for customer support/service issues for efficient and effective resolution across multiple departments and segments.

Provide leadership to ensure product performance inquiries and warranty issues are managed efficiently and are of the highest quality.

Manage all field support activities ensuring timely resolution of service support needs.

Establish rhythms for CFR’s Global Service team and Channel Partner service team meetings focusing on best practice sharing and validation of common and consistent global service methodology and practices.

Establish strong relationships with customers by managing escalated customer support/ satisfaction concerns and proactively communicating with key customer contacts.

Maintain awareness of technician skillsets and technical abilities to create and manage development plans, ensuring a culture of excellence and exceptional customer experience.

Coordinate with manufacturing and engineering to resolve problems which are beyond service technicians’ experience or training.

Identify, assess, and report market trends and competitive intelligence.

Support service objectives through participation in professional and trade organizations.

Promote Environmental, Health, & Safety (EHS) objectives across the field service team to ensure adherence to legal, regulatory and company policies.


What We're Looking For:

Education: Bachelors degree in service management, business administration, engineering or related field required.

Experience: Minimum of 5 years managing a global team of technical support specialists and service operations.

Software: Proficiency in using tools and software for service management such as CRM, ERP, or ITSM systems. High level of proficiency in Excel and PowerPoint. Functional knowledge of other MS Office applications.

Travel: Ability to travel domestically and internationally, sometimes with little advance notice (~25%).

Effective Communication: Ability to communicate persuasively with diverse audiences both verbally, in writing, over the phone, and in a presentation

Intercultural Sensitivity: Able to adapt to different cultures, preferences, and expectations of customers globally

Leadership: Ability to direct, mentor, and grow a diverse team

Interpersonal Skills: Ability to effectively communicate and coordinate across organizational and cultural boundaries

Data Analysis: Ability to make sound decisions on suitability and effectiveness of corrective and preventive actions


Comprehensive Benefits:

Health Insurance: Competitive medical, dental, and vision insurance plans for you and your family. Some fully employer paid

Life Insurance: Secure your future and your loved ones with our robust life insurance coverage.

Disability Insurance: Protect your source of income if you miss extended time from work.

Paid Time Off (PTO): Enjoy extra time off work with our generous PTO policy. We value work-life balance and offer 10 paid holidays to ensure our employees have time to spend with family and friends.

401(k) Retirement Savings Plan: Save for your future with our 401(k) retirement savings plan with employer match.

And so much more: We believe in fostering camaraderie and building connections beyond the daily grind which is why we organize monthly events and celebrate employee achievements to bring our team closer together.


If you’re looking for a collaborative role where you are encouraged to grow, we want to hear from you Apply today to become a Global Service Operations Manger at CFR and start a fulfilling career journey at a leader in the energy industry.


Join a team where productivity meets accountability, commitment drives success, and excellence is our standard

  • Global Service Operations Manager

    2 months ago

    pewaukee, United States CFR Engines Inc. Full time

    Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we...

  • Global Service Operations Manager

    2 months ago

    Pewaukee, United States CFR Engines Inc. Full time

    Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we...

  • Global Service Operations Manager

    5 months ago

    Pewaukee, United States CFR Engines Inc. Full time

    Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we...

  • Global Service Operations Director

    6 days ago

    Pewaukee, Wisconsin, United States CFR Engines Inc. Full time

    Take your career to the next level at CFR Engines Inc., a leading global manufacturer of petroleum fuel testing solutions. We are seeking a highly skilled Global Service Operations Manager to join our team in Pewaukee, WI.This role will be an integral part of our team, responsible for planning, structuring, organizing, and executing the global field service...

  • Global Service Operations Manager

    4 weeks ago

    Pewaukee, WI, United States CFR Engines Inc. Full time

    Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we...

  • Global Service Operations Manager

    4 weeks ago

    Pewaukee, WI, United States CFR Engines Inc. Full time

    Are you ready to take your career to the next level? CFR Engines, Inc. is a leading global manufacturer known for its commitment to innovation, quality, reliability, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch, American-made products to our customers worldwide. As we...

  • Global Service Director

    5 days ago

    Pewaukee, Wisconsin, United States Northstone, Inc. Full time

    At Northstone, Inc., we are seeking a highly skilled Global Service Director to join our team. This is an exciting opportunity for an experienced professional to lead our global field service strategy and drive excellence in customer experience.Job Overview:The Global Service Director will be responsible for developing and implementing scalable service...

  • Global Service Director

    6 days ago

    Pewaukee, Wisconsin, United States Northstone, Inc. Full time

    Job OverviewWe are seeking an experienced Global Service Director to lead our field service operations. As a key member of our team, you will be responsible for planning, structuring, and executing our global field service strategy.

  • Warehouse Operations Manager

    7 days ago

    Pewaukee, Wisconsin, United States Spee-Dee Delivery Service Full time

    Job OverviewSpee-Dee Delivery Service, Inc. is seeking a highly motivated Warehouse Operations Manager to lead the direction and coordination of our warehouse operations.

  • Service Center Operations Manager

    4 days ago

    Pewaukee, Wisconsin, United States Valvoline Instant Oil Change Full time

    Overview:At Valvoline Instant Oil Change, we're on a mission to deliver top-notch service and exceptional customer experiences. As a Service Center Operations Manager, you'll play a vital role in driving our success by growing customer counts, attracting new guests, and developing direct reports.Estimated Salary:$65,000 - $85,000 per year.About Us:Ivy Lane...

  • Operations Coordinator

    5 days ago

    Pewaukee, Wisconsin, United States Hobart Service Full time

    Job OverviewWe are seeking a skilled Operations Coordinator to join our team at Hobart Service. This role is responsible for providing exceptional customer service, scheduling service calls, and maintaining accurate records.About the CompanyHobart Service has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years. We have a...

  • Sales and Service Operations Expert

    2 days ago

    Pewaukee, Wisconsin, United States Heartland Business Systems LLC Full time

    Job Title: Sales and Service Operations ExpertWe are seeking an experienced Sales and Service Operations Expert to join our team at Heartland Business Systems LLC.Job Description:The ideal candidate will be responsible for introducing product offerings throughout the entire sales process to established accounts, ensuring quality of work and excellent...

  • Restaurant Operations Manager

    6 days ago

    Pewaukee, Wisconsin, United States Gecko Hospitality Full time

    We are Gecko Hospitality, a leading fast-food hamburger chain with over 50 years of experience serving high-quality food to millions of guests worldwide. Our commitment to premium ingredients and family-friendly dining experiences has defined our brand.Salary: We offer a competitive salary and lucrative bonus program for our Restaurant General Managers. The...

  • Service Center Manager

    2 months ago

    PEWAUKEE, United States VIOCF Full time

    Geared for the Driven At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line...

  • Aftermarket and Field Service Engineer

    1 week ago

    Pewaukee, United States Sensus Full time

    Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges.  The Company’s products and services move, treat, analyze, monitor, and return water to the environment in public utility, industrial, residential, and commercial building services settings.  Xylem also...

  • Assistant Service Center Manager

    1 month ago

    Pewaukee, United States VIOCF Full time

    Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line...

  • Warehouse Operations Manager

    4 weeks ago

    Pewaukee, Wisconsin, United States ABM Industries Full time

    About the Position:As a Warehouse Lead Cleaner with ABM Industries, you will oversee the cleaning and maintenance operations within our facility. Your key responsibilities include:Direct and motivate a team of cleaners to ensure high-quality results.Conduct regular quality improvement inspections to identify areas for improvement.Provide training to...

  • Customer Service Fueler/Washer Team Member

    1 week ago

    Pewaukee, Wisconsin, United States Penske Truck Leasing Full time

    Penske Truck Leasing is a premier global transportation provider dedicated to delivering exceptional services and innovative solutions to its customers. As a Customer Service Fueler/Washer, you will play a vital role in ensuring the safe and efficient movement of vehicles.**Job Summary:**We are seeking an experienced and skilled individual to join our team...

  • Digital Operations Manager

    6 days ago

    Pewaukee, Wisconsin, United States On-Line Holdings LLC Full time

    At On-Line Holdings LLC, we are seeking a highly skilled and experienced Digital Project Manager/Office Manager to join our team in Pewaukee, WI. This is a full-time position that combines project management, team coordination, and leadership to guide our production staff in achieving quality and production goals.The ideal candidate will have knowledge of or...

  • Restaurant Operations Supervisor

    2 days ago

    Pewaukee, Wisconsin, United States ROSATIS PIZZA Full time

    Overview: ROSATIS PIZZA is a fast-paced pizzeria dedicated to serving high-quality, traditional Chicago-style pizza. We are seeking an experienced Restaurant Operations Supervisor to join our team and contribute to the success of our business.Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.Job Description: The...