Service Operations Leader
3 weeks ago
We're looking for an experienced Service Operations Leader to join our team at Northstone, Inc. As a key member of our global field service team, you'll be responsible for leading the planning, structure, organization, and execution of our global field service strategy. This includes developing and implementing policies, procedures, and service offerings, as well as managing escalated issues and developing relationships with customers.
Estimated Salary: $150,000 - $220,000 per year, based on location and experience.
In this role, you'll work closely with cross-functional teams to increase professional service support provided by the service team. You'll establish scalable and effective service models, create clear measurable metrics and goals, and manage all field support activities. You'll also be responsible for maintaining awareness of technician skillsets and technical abilities, and ensuring information is regularly provided to quality and engineering pertaining to service and warranty activities.
To be successful in this role, you'll need a bachelor's degree in service management, business administration, engineering, or a related field, and at least 5 years of experience in managing a team of technical support specialists and service operations on a global basis. You should also have proficiency in using tools and software for service management such as CRM, ERP, or ITSM systems, and international experience along with intercultural sensitivity.
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Service Delivery and Innovation Leader
20 hours ago
Pewaukee, Wisconsin, United States Northstone, Inc. Full timeJob OverviewNorthstone, Inc. is seeking a highly skilled and experienced Technical Support Services Manager to lead our global service operations.Key Responsibilities:- Develop and implement service strategies that align with company goals and objectives- Establish and maintain performance metrics and goals to measure service quality- Manage escalation paths...
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Logistics Operations Associate
2 weeks ago
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Coffee Service Operations Manager
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Truckload Operations Specialist
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Grinding Machine Operator
3 weeks ago
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Tanning Operations Supervisor
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Morning and Afternoon Driver
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Hospitality Management Leader
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Strategic Sales Operations Project Lead
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Morning and Afternoon Route Operator
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Customer Service Representative
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Pharmacy Operations Director
18 hours ago
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Warehouse Operations Specialist
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Surgical Operations Specialist
4 weeks ago
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Global Service Director
3 weeks ago
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Pharmacy Operations Director
4 days ago
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Customer Service Ambassador
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Retail Store Operations Coordinator
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International Field Service Manager
3 weeks ago
Pewaukee, Wisconsin, United States Northstone, Inc. Full timeAbout the Role Northstone, Inc. is seeking an International Field Service Manager to lead our global field service strategy. This role requires a highly skilled professional with experience in managing teams of technical support specialists and service operations on a global basis. Salary Range: $140,000 - $200,000 per annum, depending on location and...